Customer Ratings & Reviews

AWESOME CUSTOMER SERVICE. THANK YOU FOR YOUR HARD WORK.

Purchased over a year ago and still going strong. No lines or bad leds Would purchase again! Recommend this item.

This product is some great stuff although I don’t necessarily like to shop at Best Buy there are when you really want to get a good deal and you can’t finance anywhere else for the same price as far as washing machines/drawers go they are terrible

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

A must add on with new equipment. Even if you don’t even use it, it’s worth it for the peace of mind.

Geek Squad protection is always a plus. Had an incident from the past. A defect appeared months after ownership-Item was replaced with no hassle. It is a pleasure doing business with a company that stands behind what they sell!

Well its geek squad. I don't buy anything with out it. Always been able to work any issues with the items i have protected by GeekSquad. Excellent service.

Has great sound, excellent picture quality, the remote is a little funky so purchased a different Samsung remote and it works great on the tv. Definitely would purchase again.

awesome tv , a huge upgrade of the one have years ago, no we can enjoy watching series and movies, so easy to setup

The protection plan seemed like the thing to get especially after the price of the tv. I recommend getting the 2 year protection plan. I've read reviews saying that after about 2 months the tv goes out. hasn't happened to me but still its a precaution.

Thet take care of the issue at hand.....Buy it as a membership, and all your purchases are covered, instead of purchasing it for each item.....Im almost 100% You guys are awesome!!!!!!

The Geek Squad people are very friendly and professional. I buy most of my electronics at Best Buy and use Geek Squad Protection for all of my expensive purchases.

After buying ii my products, i dont use my plan for now because my products are really good.

I never had any problems with customer service In my visits they were very responsive and courteous and helpful

Extended warranty works with BB. Fulfilled their obligation to replace or repair towards the end of purchased warranty.

I have not yet made it valid, but to protect the equipment it was necessary to extend the warranty

Great price just in case. Esp for older family members when you’re not around to help.

Keep your tv protected from accidents or electrical failures.

If you ever wonder if you need Geek Squad protection, don't struggle. Especially electronics these days.. their life span is short and build quality is not quite guaranteed. Your warranty will give you complete peace of mind!. At least my experience with Best Buy warranty has been always pleasant!

I had this plan for my 2018 55inch Sony x900f and the panel went out last month. Best Buy replaced with the 2022 65 inch Sony x90k and another 5 year warrenty. I could not be happier.