Customer Ratings & Reviews

They came in handy for sure and handled my issues swiftly

I’m happy that I have the geek squad 2-year protection plan it gives me a little peace of mind

I alway purchase Geek squad Protection. It is a very wise thing to do. You never know when you will need it. All you have to do is call Best Buy for them to come out to your house. It is very wise to purchase it. They do very good work.

The 5year Geek Squad protection plan is so worth the money. My 60” TV just gave out 4 years into the protection plan, had someone out here almost immediately to try and repair it to no avail. He made a call and we had a new one on the way to us 4 days later. They installed, set up and carted away the old one.

I feel confident knowing that I will always have a nice tv to watch. I've had replacement with them before. Simple and quick replacement. I even needed a remote and they dropped it off at my home.

Our tv power supply stopped working. Geek spuad was fast and Professional. The people who came to work on my tv had a good attitude and liked there job 10 out of 10

I had a problem with my tv and the Chromecast that was built in it and they gave me my money back and I bought another tv that was better then the one I had the problem with, The geek squad is the best when it come to fixing things. They even have fast service.

Usually never get the protection plan until my Samsung went out after 6 months. Reason we got a Sony and protection

Love Geek squad there amazing! They are good at what they do.

As long as your within your time given for your service the geek squad is very helpful and good to have but once it expires you're on your own.

Geek Squad service has always been great and helpful.

I purchased the 5 year plan. When researching OLED TVs, burn in seemed to be something that many prolly mentioned was a possibility. I went with Best Buy in the end because if their great warranty that covers burn in. It was a no brainer really.

Geek squad rocks! Good price for 2 Year warranty and best part if something goes wrong they come to your house! No need to pack it up and bring it to the store!

Bought it opened box to save money as my old one went out works just like new I'm happy with it

I really like the Explorer service because I haven't had a bad experience with it yet as always worked out any issues that I came across great service that's always there the answer questions and give you help on your product

Really a must have for any device that you have. Recommended.

I purchased the warranty for my last Sony TV and was handled professionally to get me up and enjoying my new Sony A80L television.

Always buy the protection plan when you buy something. I bought some 150$ Headphones for my pc last year. They ended up breaking and not working. I still had the protection plan on it so they replaced it and cause the price went down they gave me a gift card with the remaining balance. Really worth your money to buy the protection.

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

Geek Squad answered all my questions. I'm glad they offer this service to people like me who don't understand everything about technology.