Customer Ratings & Reviews

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When it comes to extended warranties, I appreciate that Best Buy gives you 2 options to choose from. They always back up their warranties too!! Never had an issue returning any items that became problematic... Dave R.

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Love geek squad warranties.Anytime I have a issue with a product I'm able to return it to the store and the customer service rep returns the items for me.

I have never had any trouble getting replacements for products that have gone bad within the warranty period. It is money well spent if you do not want to have to pay to replace the product if it is defective outside of the manufacturers warranty.

My westinghouse 46" died on me luckily right before 4 yr warranty expired. Used warranty to purchase this cheaper tv, but it's bigger, better quality pic, picks up more free channels with the antennnae and got another 5 yr warranty. Had $150 leftover to finally buy me a keurig 2.0. Very pleased with Best buy warranty program. No need to hang on to receipt, all info stays in your best buy account if you need to use the warranty.

My TV needed repair it's working fine now worth the cost you never know if your product will break down my LG TV was only 2yrs old when it broke down and the cost of the warranty was worth the cost it would of cost more to fix or replace the TV I buy a extended warranty for any product that cost over $100 dollars....Can't go wrong

I have not needed to use it yet but it sure is nice to know I'm covered if anything happens to my new purchase.

I bought this TV yesterday. Unable to mount the stands to the TV either the screws were to long are the mounting holes are to short.

Geek Squad provided great service, answered all my questions, and suggested a replacement tv.

A must have when buying large TV’s , I bought a 65inch 2 years that went down (the power supply went out...I called them up and they shipped out all the parts to my address came to my home and fixed the tv... once again a must have!

I love have protection on my products I always end up using it bc I’m just a silly little girl. 10/10 recommend

Bought it because the sales person assured me the tv will die before the 5 years are up.

The staff were very friendly and very knowledgeable and werent pushy for sales.

I called the geeks on my new Hisense TV (since then, returned) to figure out a volume control problem. The first tech just said I should bring it in--no attempt to troubleshoot. The second tech spent a long time with me trying various things, and theorizing about what the cause could be; I appreciated that, even though we were ultimately unable to solve the problem and I had to return the TV.

My tv had lcd lines running across the screen and they refunded me for credit for the value of the tv

The Geek squad team was very willing to help when our television stopped working.

Set up was easy. Sound is great. Picture is really nice. Upgraded from 55' to 65' and my games lol fabulous on it.

I usually go both ways on insurance type plans, but Best Buy Geek Squad is worth every penny. My tv needed replacement within the time and they literally put the purchase price on a gift card for me to buy the new tv I wanted. A+ for customer service.

The Geek Squad has been there for every and any problem I have had with any purchase from Best Buy. It is easy to make an appointment with them and they always meet the scheduled time.