Customer Ratings & Reviews

My first and only encounter with the Geek Squad was only to ask a few questions. The tech who came to chat, Butch, was very willing and able to answer all my questions with very knowledgeable answers. I would not hesitate to chat with the squad again. Thanks for the service.

Good to have peace knowing my purchases are covered through this service

I haven't used it yet so I don't know yet. but i'm worried our Best Buy closed so I worry about when i need it.

Having the Geek Squad Protection has been very helpful. It's now been upgraded to "Total Tech Support", but is worth having the benefits of this 'Insurance Policy'.

My tv broke down and I went to bestbuy to buy another tv, but then they checked my account and found that I had the geek squad guarantee active and they replaced my tv for free, that was great, thanks geek squad.

I installed everything that I purchased on 6/4 and 6/5 myself (TV and soundbar) have not had any problems.

Love their warranty on anything. We only buy from Bestbuy because of warranty and excellent Geek Squad

The Geek Squad guys are top notch and professional. They also took the time to show me how to use the remote and made sure I could go to my Roku and also my BluRay player. I would not think of investing money in a new 55" HD TV without a five year protection plan.

Always buy my protection for previous TVs bought from Best Buy. I love the feeling of knowing if something goes wrong, I can contact them and know that I can rely on them to take care of the problem.

Must get !! Sooo very helpful. I wouldn’t go anywhere else

Rep was outstanding. Was able to troubleshoot and order replacement within minutes.

Great If you ever have any issues with your products after the manufactures warranty advise you to get this they’re very responsive and want to make things right if there’s an issue and they do fix things quickly or replace it

Haven't had to use the Geek Squad yet. It gives me comfort to know if I need them, the will be available. I've worked with the Geek Squad on other items that I purchased in the past, they were great.

Helped with step by step instructions when I needed it to install my projector and connect it to my phone.

Great service to have of something goes wrong with one of your products

This service makes me feel safe with my tv and my purchase

Courteous and efficient. Conscientious of our home and property.

I haven’t used it yet and hopefully I won’t have too. But I know they will do there job when it come to giving me good service !!

Pretty much great overall service amd easily affordable. I highly recommend them in the future to anyone

Haven't had to use the Protection Plan yet, and hopefully never need to. But it is very reasonably priced for the item being protected.