Customer Ratings & Reviews

For the small price, it is a very worthwhile investment. We've use it on other items, and never had a problem. Hope we never need it, but if we do....

Can't go wrong at this price! Added mainly for the cost & protection ov the unit.

Geek Squad warranty is great and come in handy just in case one of your items break down….

Was an emergency purchase as my previous tv stopped working at about 7pm. Was able to get to Best Buy about 45 min before closing. Very happy with our new purchase.

I purchased this back up plan in connection with one of the TVs that I use for gaming and watching streaming movies. It is great to know that I can have the peace of mind that my item will get fixed if there is a problem. I will also be purchasing the protection for gifts for my parents so they can also have the same piece of mind.

I always buy Best Buy extended warranty for my expensive electronics. It always proves to be a good investment when needed. That's because, you can just take it into a Best Buy store and you're speaking directly with a Geek Squad member, not some Customer Service person outside of the United States on the phone.

Haven't used the service yet but have in the past and it was good.

No issues yet. Great tv. Responsive, good colors, easy to use, and it sounds great! Very happy with purchase.

This is a must for almost every large purchase. They called me to ask if they could deliver early, which is the best. Thank you!

Great to have peace and mind you are covered after the factory warranty has expired .BestBuy has great customer service on replacement plans.

Appreciate having the protection of Geek Squad! The ease with them is great.

They have kept my devices safe for all this time. Great value for the money.

it is an awesome TV. Easy to use. Perfect for our living room

Having extended warranty gives me a great piece of mind. Best Buy is one of the top customer service provider.

Highly recommend taking policy out on flatscreen purchases that are several hundred dollars or more...may not need to use the contract but gives you piece of mind. If sets break repair costs are inevitably high so contract is with it. Had to use mine a month before the 5 year expired and it was honored. Set fixed and good as new. Worth the money.

The squad delivered my new tv and removed my old tv. They adjusted all the settings and most importantly showed me how to make adjustments.

seeing the horrible quality control of tvs this year, it’s really nice they come out and pick up tv from your house, i’ve been dealing with 20-30 samung tvs this year because of the bad DSE or banding in the screen, so it’s nice i can try getting a tvs and not have to drive 30 mins every week

Never had issues with the Geek Squad. So far they have done the right thing for the electronics purchased at BestBuy

Best service ever I can live worry free for the next 5 yrs knowing that if anything happens to my protected item it will be repaired or replaced at no cost to me. Best Buy’s protection is a must whenever you prurchased expensive high quality in home items . Protect your purchases better safe than sorry!

I haven't needed them lately, but the Geek Squad is always there to answer any questions.