Customer Ratings & Reviews

Had my Sony TV for 23 month and started going out. So glad I had the Geek Squad coverage. TV is being replaced.

I bought a Hisense Roku t.v. that blinked out on me after a few years and I didn’t get the extended warranty. When I purchased the LG t.v. I definitely included an extended warranty package.

Warranty is worth getting when it comes to owning electronic devices from any store. We had a 55" Tv that after four years went out and quit working. Since we had the extra warranty on it Best Buy gave us a new Tv upgrade from what we had.

This is Excellent service I sat back, and they did every thing and programmed tv it was all ready to go.

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

Geek squad is helpful, friendly and makes sure every is up and running before leaving

Dad loves it! Easy ordering, fast shipping amazing experience

When making a major purchase I thought it was a good idea to have the geek squad warranty as well since the geek squad service has been so reliable I think I was a good idea to have the warranty also I'm very happy with Best buy and The geek squad team

I do not buy any electronic device without buying a Geek Squad Protection Plan. It's nice to be worry free for 5 years. I have owned several Insignia products in the past and I have yet to have one fail, but I play it safe and protect them anyways.

Haven't used the warranty and Hopefully won't need to. Always had good warranty aervice from Best Buy.

I love Geek Squad...it gives me the protection and confidence I need to buy from Best Buy..which is the only place I buy my electronics from.

The Geek squad was great. Came in and set up my tv on my entertainment center. Very professional and great service. Made sure that I was pleased.

If you ever wonder if you need Geek Squad protection, don't struggle. Especially electronics these days.. their life span is short and build quality is not quite guaranteed. Your warranty will give you complete peace of mind!. At least my experience with Best Buy warranty has been always pleasant!

GS always great. They are always great. I have had them come out for a few different appliances, my dryer more than once.

Geek Squad 5 yr protection on my new TCL Smart TV that I purchased was a great price!! It gives me added security and peace of mind.

Used the service on a Vizio for my father a few years ago. Brought TV in and they couldn't fix it so we got a new one of the same price.

The agent clearly explained the different kind of protection best buy has to have a good understand of the choice I needed

I always get the extra warranty for all my electronics, We bought a 55in Sharp back in 2012 after 4 years the LED panel blew out and I had the 5 year extended warranty, The TV was not only replaced I was given full credit for the old TV and was able to upgrade to the newest model for only a few more dollars.

This feels like i am reviewing geek servitude. haven't used it yet, but figured i needed it since 4 year old OLED had major burn-in issues. totally should be covered by mfr, but i guess they didn't anticpate a pandemic and that my burn in would be "CNN LIVE CORONAVIRUS PANDEMIC" not kidding

Purchased this protection plan along with a tablet I bought. The tablet unfortunately does not get as good of a rating as the protection, and thanks to the protection plan and Geek Squad the issues with the tablet have been fixed (more than once). Geek Squad always helpful and friendly. Have used them for other products as well.