Customer Ratings & Reviews

Fortunately have only had to use the geek squad service a handful of times, but when I do they were quick to act and was a very pleasant and easy experience.

Thank you for all your help in removing the huge program on my computer and not making fun of my really old lap top! Yes I will be in soon to get an new one.

I enjoy having the peace of mind, knowing that if something happens to my product geek squad covers it

So glad I paid for this. I usually don’t, but when it comes to TVs I’ve been burned enough to know it’s worthwhile insurance. Sure enough, our TCL 75 in screen went out not 3 months after the manufacture warranty expired. The Geek Squad came out, tested the picture, confirmed it needed replacement and called the exchange in immediately. I had a confirmation number and a link to the number where I spoke with an agent to get it replaced. So seamless and efficient. Thank you Best Buy!

When I bought a plasma tv about nine years ago I bought a five year plan because I knew the plasma tvs where going away and couldn't get it repaired. In four years the plasma screen did indeed go on us and Best Buy replaced it with a Sony LED 4K. I bouht a new five year plan and in three years this tv screen had problems. And sure enough this TV was discontinued so they couldn't get parts. So they replaced it with a new Sony TV. So I bought my third five year plan. Worth every penny.

we took care of mounting it. We had our living room remodeled and they put it up for us

This is an amazing TV! I can't think of any downsides. Perfect blacks and great color!

Very happy to have support and coverage for a new purchase

OK , got the 5 year service plan for TV, not sure if it is worth it for a TV like other products, was told if any problems I could swap out Tv and even upgrade, Tv had an issue took it in and then told no, they have to try to repair it first so had to take the Tv back and then call and set up service, takes about a week, they made a repair did not fix it, had to wait another week to try again, still not fixed so waiting on another week, what got me was the reasons they gave for the problem with the Tv,just didn't pan out, like after not quite two years of reception, it must be my antenna, while my other Tv's still got reception, then this Tv's tuner must not be as good as the cheaper models of the same brand that were getting reception but it was like anything but the Tv, I felt like they aren't going to let me get another Tv if there is any other possible reason besides the Tv, so now it is on me to figure out otherwise !" I" finally figured out or narrowed it down that it wasn't the tuner or my antenna because I got my signal back and narrowed it down to a USB problem that it seems no one can understand, so happy I got it to work again but my Tv still doesn't function as it should, could be a firmware problem but bottom line, I paid for all the functions and EXTRA for a SERVICE that wasn't worth the frustration and time that I have had to deal with, that $80-$90 could have been spent on a new TV and the time spent watching it, sorry !

Very good havnt try it yet but will soon but i got to get another tv first

So glad I subscribed to this service, very helpful

I do recommend to getvthis services is the one thing thatvhave save more money for me in past year.

Always nice to have extra protection on big purchases

Representative was courteous and thorough and very knowledgeable.

Highly recommended, it is outstanding for the price point

The agents came out and mounted my tv and also connected all my devices, they were very prompt and courteous!

Geek squad is there when you need them and hopefully we will never have a problem

I always recommend the Best Buy warranty - it saved us a ton of money

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

I have always purchased the Geek Squad protection, and Best Buy has promptly honored the service on my computers and TVs.