Customer Ratings & Reviews

this will help me when i need it good deal good price thank Bestbuy

I bought the coverage for my open box TV. I haven't had to use it, but I suppose the peace of mind is worth the price.

I mean its a must, if you buy somethint for a $1,000 don't you want to have some sort of coverage on it?

I've only had to use the geek squad a couple of times. And each time they we very helpful.

I buy the geek squad warranty when it makes the most sense, usually when I spend a significant amount of money, and the manufacturer warranty is only one year.

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

Bought the TV in 2019. Power board failed and replaced in 2020. With warranty still left in 2024 the TV fails again and they tell me it possibly won’t be covered/will be junked. What’s the purpose of the warranty???

The agent I talked to was very helpful and took care of everything. I was very happy to find I was actually able to get a new replacement TV at no cost. I only had to purchase a new Geek Squad protection plan.

The geek squad is so helpful when you have technical issues or defective devices. They are so reliable and competent with their knowledge and expertise. This is the best thing to have to bring you comfort in knowing if anything goes wrong, you are covered fir immediate repairs.

I always purchase the Geek Squad protection plans. They always come through and take care of my needs.

Would not purchase an expense item without having a extended warranty and the price was right.

The staff was great in helping me purchase this. I have not used it yet and hope I don't have to

Customer service is phenomenal. The tv is perfectly set up. Highly recommend.

Always a must hands down. Never bought a single tv witjout this and its saved me nore times than i can count

I have not use it and I hope I wont use it but I read that they are great.

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

Purchased this warranty with my son's 43 inch Insignia tv. His tv went out within a year of purchase, and after I contacted customer service to let them know they did honor my warranty but let me know since I was getting a new item I would have to repurchase the warranty.

Pros: TV looks great in a sunny lit room or at night with proper settings. Reflection blocking coating works well (i have a window w blinds adjacent to it). The special smart tv bluetooth remote is cool. When hooked up to wifi, get the samsung app on your phone. You can easily throw youtube stuff you find onto the screen or play movies and pix from your phone. netflix, amazon prime etc stream great. 3d looks good to me, though 3d on a 46 in screen isn't ideal, its still cool. Tv is nice and flat and mounted flat on my wall. USB is a simple way to have movies and pix right there internet runs smooth having this tv turn your cable box on and off w the infrared beamer is really cool. it can also change channels but is laggy vs the real controller. voice control is neat but doubt ill use it. Cons: having some of the connections stick straight you the back vs being sideways affects how close you can get it to the wall. not many options for old connections like vga or rgb without finding adaptors

In two years, I’ve never had a problem they couldn’t fix. Whether in-store or with at-home service, they always deliver. If you’re looking for reliable tech support, Geek Squad is a great choice!

A warranty that you want to have, security if you have a problem they will address quickly if there's a problem but I never had any problems with Samsung TVs.