Customer Ratings & Reviews

It took a few minutes, and a couple transfers, and this was my first call to the Geek squad, but with their patience, my problem was resolved on the first call. Definitely worth the price of the fee for the maintenance. Thanks, Best Buy.

I had to use mine and they were courteous and processed my claim quickly

It's a very good deal. When you break it down by the months and years, you can't beat that

I'd never purchase a large appliance or entertainment equipment without also purchasing the extended warranty as well. The piece of mind of knowing your items are covered is well worth the money spent

Only place love to be and must have the only one that does it

Absolutely outstanding warranty and is worth every penny. Bernard specifically has been an amazing agent and he's a pleasure to work with. Can't recommend this warranty highly enough.

They were able to diagnose the problem on the phone and able to come out to fix the problem in 2 days.

Renewed prodection plan for a return of an older lg television that went bad for a new samsung 4k television. Got the 5 year protection plan for about $90. Will keep my television protected for the next 5 years and am happy about it. Great price for a $450 television. Would recommend highly to anyone.

I buy this on products I care aboutZ New electronics are not warrantied as they used to be. So planning ahead for possible issues is whaf fhis warranty is all about.

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00

I usually don't buy the warranty but this one has already replaced a big TV that failed. Saved me over $800.00

Super Happy I got this it gave more peace of mind that I have it available!

I all ways get the Geek Squad protection plan for all of my products! Because it never fails as soon as your factory warranty goes out something is going to break. And the Geek Squad plan has never failed to fix or replace the product!

Renewed for replacement TV. Based on prior experience I won't be disappointed if this one fails.

this is the third year in a row that I've belonged to the GS service. so easy when computer idiot here cannot get something to go right or just to even have a tune-up done every couple of months. does require you to be semi-present at computer to talk with your live agent, but worth it.

Usually recommend the protection plan that Best Buy offers..my last tv went wrong and Best Buy took care of it with no issues just be aware it doesn’t cover physical damage so if the screen cracks it voids the store protection plan

Geek Squad protection means total peace of mind while using tech devices, I can focus on what I needed to do knowing that BestBuy got my back if something goes wrong with my device.I always buy protection when I shop at BestBuy.

The agents were very helpful and attentive. They helped me understand.

Don't know yet. If tcl doesn't warranty my tv we will see what Geek squad does. Geek squad doesn't kick in until tcl's non existent warranty ends.

There good ever item i purchase i added Geek Squad any time i had a problem with item never had problem with them fixing my issues