Customer Ratings & Reviews

a must have for your purchase to keep it working great

Had an issue with TV, called in Geek squad came out to my home. Issue resolved.

Geek Squad is super helpful! Thanks Geek Squad!!!!

nice to know that I have protection , I feel more secure

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

This insures I can have a working tv for five years.

Glad that I have the extra warranty for my equipment.

I always get the protection because you never know what might happen. The Geek Squad is great!

i normally sont buy an extended warrenty, but this was too good of a value to pass up.

Do a good job and I'd rather have the service and not need it then need it and not have it.

I purchased the 5 year extended warranty on my Bravia TV. A few months after purchase the TV was damaged during a lightning storm and stopped working. Best Buy would not replace and told me to contact the manufacturer. I did so and the manufacturer immediately replaced the TV; however they replaced it with a different comparable TV. The problem is that the 5yr warranty is on the original TV. I have made repeated attempts to have the warranty updated to reflect the information for the replacement TV all to no avail. No one at Best Buy can or will help me. I have made so many calls and spent countless hours on the phone and even went to the store. Most of the customer representatives speak English as a second language and could not even understand the problem. No one would connect me to a supervisory and usually they would just transfer to another department and I had to start all over again explaining and getting no where. I have finally given up and can only hope that nothing goes wrong with the TV. I’m so frustrated and angry with this company. It’s not the first time I’ve had problems with them but it is the last time I make any major purchase with them and I will never buy one of their warranties again. Very disappointed but not surprised. I would give them negative stars if I could.

cheap price.. the coverage is good... why not......

Didn’t need to use any service at the time........

geek squad is the best technology service for all devices

This is a good protection plan for a minimal cost. The factory warranty covers very little.

I usually buy extended warranties through best buy they come in handy on product warranties

It's always best to have protection iiib electronics these days

Tv was never delivered !!! I waited all day for my delivery and they didn’t call or show up with my product I paid for.

Always good to get a protection plan on your items if they fail geek squad has you covered