Customer Ratings & Reviews

Took two appointments but they fixed my new Sony tv

What a nightmare dealing with Geek Squad to get my replacement TV delivered. BB uses a delivery partner -it's not Geek Squad - and I waited all day for the delivery, contacted Geek Squad for help "we can't contact the driver while they are out on deliveries" WHAT? On top of that Geek Squad had an old phone number on the account, in spite of my having corrected it, so when they did arrive they called the wrong number - then left saying I wasn't home!!! I am fit to be tied. I question Geek Squad's capabilities to manage their customers needs - they sure haven't done so for me.

Always good to get an extra warrenty when you have kids

This plan has great coverage for a very reasonable price.

Was obligated to get warranty after my tv came in broken, not a great deal after had to pay For more.

Never buy a product without this in your purchase!

I haven't had to use Geek Squad yet for my 4K TV..

Got this again even tho they didnt cover the damage to my old tv for something that had been an issue since I bought it. This time tho I know they dont cover cracks even if there is no physical damage.

Just purchased the protection so I can not say if it is worth it. I think it would be a better buy if the protection started after the manufactures warranty I would recommend to a friend if they needed the extra piece of security that I think you are supposed to get

for the price you cannot beat it. Hope it is useful for me

I returned my $300 5 year protection plan because the techs did not answer the phone and when they did they hung up. I went to the store because I sat on hold for 4 days waiting for call backs that happened, but then the agent hung up on me. This happened approximately a dozen times. I finally had to call a service to help me set up my $2000 worth of TV and Sound Bar. Ridiculous. No stars. Not happy. The appointments weren’t even available so that’s not even worth complaining about. I got my refund. I should have returned everything and gone elsewhere after that mess.

Great tv excellent service in and out in like 10 minutes

it is kind of expensive. but it does work, would buy again

I think the investment in this protection plan will be worth it.

the deal and safety for the purchase at affordable price

Geek squad has always been good to me. No problems yet

I like this product. I bought it for my brother-in law

I usually don't buy warranties but I upgraded my tv, dvd (4k) player, etc and wanted to make sure I was covered. Granted I haven't had it to long but I feel like the warranty will go unused

Have never had to use Geek Squad, yet. Hope I don't have to.

Should you need repairs in the first 15 days, exchange is trouble free, if your product fails at day 16 the games begin. You bring your item to them, they mail it off to an outside firm for repairs and after two to three weeks they tell you if they are going to repair or replace. If repair is an option, then you pick up your item one or two weeks later and no more warranty not even a guarantee on the work preformed by the geek squad. I will never buy their warranty again and warn everyone reading this unless it is a tiny item that you won't miss for over a month their so called protection is useless. Covers defects etc any other damages are not covered regardless of what the salesman tells you so he can get his commission. Geek Squad protection is about as ethical as old school used car salesmen. AVOID AT ALL COSTS