Customer Ratings & Reviews

really is pointless for tvs since they can not cover cracked or damaged screens

Try as I might I cannot get Geek Squad to resolve my issue. This is from a very disappointed and frustrated Elite Plus customer. My buying decisions will definitely be influenced by this going forward. The only reason I awarded one star is because my wait time to get a rep on the phone wasn’t horrible. It was all downhill from there.

I did not used this protection plan, was the Geek squad suppose to install the TV?

After 2 years the TV developed a black line down the center of the TV. Now Geek Squad is saying that I need to pay to have the TV fixed even-though I bought the 5 year protection.

Kind of a rip-off. The TV died 6 months out of manufacturer warranty. BB replaced it but then cancelled the warranty by saying it was fulfilled. I paid for a 5-year warranty and it was only good for six months.

Contacted geek squad for service on my television after I had horizontal black lines appearing only for them to say they cannot do anything about it. Total waste of money purchasing that "protection".

Finally paid extra for this service but didn’t cover my problem go figure

Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....

Not the easiest of products to use. Lot of red tape and hoops to jump through to utilize.....

Geek squad protection for Samsung tv does not include anything. It is basically a warranty only if tv breaks. Geek squad won’t help with other features of tv or with setting up an antenna for the tv. It is not helpful.

I have yet to use the geek squad and have them repair something in a good amount of time or even use it at all. I would suggest not purchasing.

I purchased a TV in August and it completely shut down. I called Best Buy and they said I had to go through the manufacturer. I'm confused why I spent $29.99 on geek squad if using them wasn't an option in my case?

This service Didn't give an accurate explanation..

Waste of my money. Im wheelchair bound and purchased this thinking if anything happened to my tv it would be easy to have fixed or replaced. No such luck.

The Tv mounting went smoothly. As for as all the rest of the services they "provide" two thumbs down

Best Buy is a complete joke! Anything to get a sale! We have bought every electronic, washer and dryer,stove,ect from Best Buy and now I will never buy another thing from them! Bought a LG sound bar and sub exactly 1 year ago and bought extended warranty’s!

Mush review all the information abouth the warranty because those cover the main parts

Retuned items to store…. Yet still charged for geek. I did not use nor do I have use for the service. I would like to have my refund

Still not the smartest buy I've ever done. Even employees say this is a trap.

Purchased protection plan because sales rep said it covers accidental damage on tv. No it doesn't as we had an accident because of our special needs child. They wouldn't do anything. Sent in numerous complaints to main office and customer service. No one gets back to you. Don't buy anything from best buy. Bad customer service. Would give 0 stars but it won't allow.