Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30848 reviews
(30,848 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
home owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled agreement. They would not offer any support to determine why controls would suck up with TV. They wanted to charge and additional $100.00 dollars to come out.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money and time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't even read of follow their won terms and conditions. If you speak with two different agents, they will give you two different answers. It's just ridiculous.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money since won’t service even if pay for it cause of distance to nearest store.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just a scam.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Covers everything, but accidental TV screen damage which is never made obvious when purchasing plan. Do NOT their protection plan.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Keep track of your receipts...plans get lost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently, the parties responsible for adding service plans to profiles fell asleep the day I purchased my TV and now my paid plan that I can clearly see under my profile is lost in space. Spending what half a day to track it now.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Anna. Thanks for reaching out to us about this. I'm sorry you've had to dig for your protection plan. You shouldn't have to worry about saving your receipt for it. We'd be happy to help you dig. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can assist.
Rated 1 out of 5 stars
Absolute rubbish; wast of money & time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no point in having geek squad. It won’t get anything resolved. You will end up wasting lot of time and frustrated.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection plan review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection for all and anything that might happen to anything that is covered
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Bring Back The 5 Yr Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only chose this rating because every item I've purchased from Best Buy I purchased a 5 yr warranty. I guess they canceled the 5 yr plan. 2 yrs just simply isn't enough
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, overpriced, uninformed, it’s like car insurance provided from a hair salon….right
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
A good value add on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt have to use it thank god, always nice to buy something that lasts. It does 4k just fine
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Dormant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad truly no good waited 2 hours for service and nothing ever came
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Great Warranty - Horrible Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can get this same warranty from any online store and pay a quarter of the price to get this quality of a warranty. I wish Best Buy would lower there price of there warranties.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stay away. this only applies after warranty expires... so basically useless for the first year (at least). pointless buy... wont fall for this one again
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Problems already!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed brought in september 2022 its only December 2022 and the tv speaker is having problems its going in and out. Not a reliable product!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t cover what you need it to cover. Waste of money for tv insurance. Last time I ever buy insurance from Best Buy. Keep your money go somewhere else
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Extended warranty?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yet to be determined how worthwhile this will prove to be
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv isn’t working anymore I’m not sure what’s wrong with it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get a refund. Does not cover accidental damage like I was told when I brought it. Never again
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with my 1 month old LG tv and was told to call LG it wasn't their there problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there, Amy. Thanks for taking time to reach out about this. I'm sorry to hear about how your experience was with your LG TV repair. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told at check out it would cover if the screen got broken and then was told when we called it did not cover accidents.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend