Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30850 reviews
(30,850 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried several times to call them...on hold forever and then they just disconnected the call
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a full warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the warranty for the security that if my 70 inch tv screen had a mishap it could be fixed since the tv was expensive. The tv screen did crack and the warranty covers many areas, but nothing with the cracked screen.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Broken remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't received our replacement remote and was told to just buy 1
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just don't
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You probably don't need this. If you do you should probably just buy something cheaper instead.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware for open box, pre-existing damage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pre-existing condition obviously not covered but future work will be denied. Why sell a protection plan on an open box item?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Pointless waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless bc when my tv arrived with a smashed up screen they won’t do anything about it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service they never repair my microwave.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv not that good as is a new tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is shuck very bad quality , I called Geek for support not getting help as I need
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hisense A 76K
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the cheapest 75-inch t v best buy sells. I returned mine.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is pointless.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service. Would never recommend. Will not hold up their end of the bargain. Will tell you to contact manufacture.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The man came out twice and was not professional. He never explained next steps of warranty process and was not helpful
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Geek squad is only worth the price for certain purchases. Otherwise it’s a ripoff.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
iPhone protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an iPhone protection plan. The one time I tried to use it, they gave me the complete run around. Will never purchase this plan again nor will I use non-geek squad.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Steve. Thanks for connecting with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. We do appreciate the feedback as it can help us grow our services for the future. We hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
This is not a replacement warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't fall for the sales persons BS this is a service warranty its only for two years. I was told it was a two year replacement warranty after the manufacturing warrty was out....Call BS if they offer replace warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My Music reciever has dropped dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it 3 year ago, it is installed - hard to remove. What can you do for me??
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Not having a music receiver is something we want to remedy as quickly as possible, and I'd recommend visiting your local Geek Squad to see if there is a quick fix. If there isn't a fix, and the receiver is not functioning, you bet we have the inventory to replace it with the latest and greatest in technology! Please call your local Best Buy to schedule your warranty repair!
Rated 1 out of 5 stars
Geek squad is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to wait a long. They have very few staff.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never signed up and never paid for it. But it says I did. Strange.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service has gone downhill since i first started getting it and now it is a waste of money. They take too long to help you and are quick to tell you they cannot help and yoy should call another person.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work for accidental damage! Poor customer service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did not install my tv they cancel apoin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my tv is fading away evrey time i turn it on they cancel the appointments they make
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend