Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30850 reviews
(30,850 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Will never purchase from best buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant het a call back been weeks. Now past return time
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One protection for 77” lg tv was only purchased Please remove this item if not for LG tv 77”
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really need to get this because i take great care of my tv but its great to have just in case
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
what is the reason for warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not sure why one should purchase geek squad warranty. Call to have repair and wouldn't you know it. The problem is not covered by geek squad...
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your Geek Squad experience here. I apologize for any frustration with your Geek Squad Protection plan, as I understand the plan is primarily designed to extend coverage beyond the manufacturer's coverage as described through the plan page at https://goo.gl/ygEqK8. Our Geek Squad Agents at your local Best Buy or at 1-800-GEEKSQUAD (800-433-5778) are also happy to try and assist with any questions you may have around your protection plan.
Rated 1 out of 5 stars
Too much delay to solve
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several attempts and a month later I got the technicians to come to my house to fix my Sony 55. Phew!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mean I guess. Geek squad usually give me the run around when I purchase.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not ever get another geek squad protection. It was worth nothing when the tv I had messed up.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I canceled this and it still went through dont buy it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Think about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used and not first time I did this. Won't do it again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Volume keeps turning off and on!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for 1 year & the volume goes on and off on its own all the time.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
I dont know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont remember purchasing this. But i assume its a good product
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't cover things that they say they will. I'm very unhappy.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
It does not have service in Spanish.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have service in Spanish. If you ask for a service in Spanish they hang up on you. bad service
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Torres. Thank you for reaching out about this. We really appreciate the feedback and can look into this. If you are trying to call in and get assistance from a Spanish speaker, we should have a line set up for it that's ready to go. If you still need some help, we'd recommend maybe reaching out to your local Best Buy store and seeing if there's anyone available who can help you in the meantime. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
I don't know why theyre asking me to review this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't write a good review yet because I have not had to make a claim on this.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was cancelled and the agent didn't put any interest on it
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Made to believe it covers repair services but doesn’t
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
LIARS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BESTBUY BAD PLACE TO DO BUSINESS WITH.HAVE BOUGHT 2 TV BOTH HAS WENT BAD OVER THE LAST 3 YEARS.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Just doing it for the my best buy points.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just doing it for the my best buy points……………………..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend at all customer service is horrible
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Donotget
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get geek squad it’s really useless Useless useless
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend