Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30850 reviews
(30,850 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never even used this. Just feel like it was a waste of money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not a fan of Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is a virus, no mounted need. My computer always works.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection and don't need it then to not have it and need it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
it only covers what the manufactur covers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Harley - Our Geek Squad Protection plans generally cover more than a manufacturer’s warranty would. If it turns out that isn’t the case for your product, we should be able to return your protection plan for its pro-rated value. Please see the full terms and conditions to see what is covered here: https://goo.gl/UPYKpA
Rated 1 out of 5 stars
Dont waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product covers noting that not already covered. I would advise you to save your money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I can't say anything because my tv still good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not review this because I haven`t use this service.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. If you have any questions or concerns regarding your plan(s), please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Phone Number?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't even supply a phone number to call them.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.May be canceling. By the time I pay for this once a month I could have bought new phones
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not have spent the extra money on the extended warranty on my new tv.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello xxxx – I’m sorry to hear that your Geek Squad Protection plan isn’t providing the value that you had hoped. If you’d like to discuss the coverage of the plan, please give us a call at 1-800-GEEKSQUAD. If it turns out you still don’t see the value, we can go over your options for canceling the plan.
Rated 1 out of 5 stars
Blank
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is wack just extra money doesn't cover anything really don't need to purchase
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never used this. So I probably shouldn't have got it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased extra 5 year warranty and they won't cover even after just a week
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Hiakun – I‘m sorry to hear that the issues with your television aren’t covered under your Geek Squad Protection Plan. Please see www.geeksqaud.com/terms for the full Terms & Conditions of the plan, and give us a call at 1-800-GEEKSQUAD (1-800-433-5778) if you have any questions. If it turns out that the television isn’t covered, the plan itself should be returnable, for its pro-rated value, at one of our stores.
Rated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t aware that accidents/drops was not included in the protection plan .
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not used yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't used yet but seems like good value.will call
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Didn't need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the TV a week prior and it got damaged and they couldn't replace it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Protection Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good protection Plan is a must have when purchasing certain products.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Tobie – We totally agree, and that’s why we offer our Geek Squad Protection Plans. We hope that you’ll continue to purchase these plans on the technology you but from Best Buy in the future.
Rated 1 out of 5 stars
geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dont like them. they allways want to fix but not knolageable. need more training.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No Cracked Screens
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watch the small print. You are not getting accident insurance on TVs.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi JumjaStick – That is correct. Our standard Geek Squad Protections plans do not cover accidental damage. Please see the Terms and Conditions on the plan at www.geeksqaud.com/terms for full details. Only plans that specifically call out accidental damage coverage would cover things like cracked screens.
Rated 1 out of 5 stars
THEY GET ME EVERY TIME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you have little kids you do not need a warranty on a $100 TV.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if bestbuy sells you a broken tv this is usless, make sure you try and buy
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend