Customer Ratings & Reviews

Samsung tv are horrible. Geek squad is worse! I can’t stand them. Stayed on the line and was approved for an exchange then Adam at a1581394@bestbuy.com had me send a picture in just to disapprove me. Very disappointing and wasted over an hour of my time. What’s the point of paying for protection if you don’t honor broken screens. Insurance is such a scam!

Ok for the price. Uhd and HDR doesn't work for most movies and shows through streaming services on the TV. Overall a fairly disappointing tv.

My washer has been broken for a month and a half and they have done absolutely nothing to fix it. Buy a warranty with the manufacturer not with Best Buy. They are not interested in actually replacing or fixing the unit. I have been kicked around by phone people in India and Latin America and no one is actually doing anything to help

Do not buy this protection plan. They are completely incompetent and have cancelled my appointment almost 3 hours into my scheduled window on two different occasions. They can't find the parts, don't know how to organize themselves as a reliable business. They tell me they didn't receive the part but then the manager calls to say they have it so nobody should have cancelled my appointment. And this has happened twice in the exact same manner with not even an apology.

Dropping my review to 5 stars since this tv has terrible connection issues. I have high speed mesh Wi-Fi throughout my home. Connection should not be an issue

SO FRUSTRATED. Remote for tv intermittedly fails. Geek Squad phone lines leave me on hold for hour at a time w/o resolution. Filed BBB complaint and Best Buy’s reply was simply ‘call Geek Squad,’ case closed. Used YouTube to find partial fix. Geek Squad is a costly, empty promise.

Make sure to keep your broken items , it does not cover if you throw out the item ,

I got this open box. upon inspection at the store I noticed visible dents and fingerprints all over the screen so I refused pick up. somehow those clowns still marked me as picking up the product and I had to dispute the charge with my credit card company

Was so excited about the TV. Hired someone to take the other one. Hired experts to unbox it and install it. When we turn it on, the screen is cracked in several places. What a disappointment. On the phone with customer service who tells me I have to call back in 24 hours. Unbelievable. All the money spent for this hassle.

Hoping to never have to use this product, but felt it was worth the price.

So far the Geek Squad has not been able to fix anything I had on sight.

I called one of their reps regarding the calibration of the TV. All in all the rep was rude and condescending. I repeatedly asked to talk to his supervisor and he refused saying he needed my account info before he could proceed. I gave him the info and requested again that I speak to his supervisor. He became belligerent and started questioning me why I wanted to talk to the supervisor.. After several attempts he hung up on me. This after a 10 minute hold to talk to someone. I complained to Best Buy and all they said was "I'm sorry to hear about an unpleasant experience you've had with one of our Geeksquad phone agents. I understand that can be disappointing. I'll be happy to take note of your concern." That was it, this coupled with the fact the hold times in contacting them can be as much a half an hour, I definitely won't be buying that again.

I just bought this tv a week ago, and just randomly keeps turning off… am refusing to return it cuz i think its an amazing tv, anybody know why it does this?

DO NOT BUY THIS TV! Color is washed out and you see very bad blooming on the edges of the TV because it is an edge lit TV. Why does Samsung even still make edge lit TV's. I have a TU7000 from 2020 and it was back lit and the color is beautiful and there is almost no blooming on dark scenes on that TV. Samsung has gotten cheap and I will never buy a Samsung product again!

Waste of money. Doesnt cover anything the manufactures warranty doesnt cover. The cost to fix the tv is equivilant to the price of a new tv. OTR truck driver and someone cracked the corner of tv while on the road, geek squad came looked at the tv and quoted me $1800 to replace the screen. Another option they gave me was to buy a new tv. You get nothing for spending the extra money, other than losing extra money on top of the price of the tv is something happens to it.

By using credit card "Rewards" earned to purchase items, you can no longer use the price match guarantee. Even if your rewards used on a purchase is only a small fraction of the cost you are no longer eligible. Seeing how electronics are always in flux, you would be much better not using the best buy card. In my recent situation it cost me $300 dollars, which I could have received had I not used my earned rewards on this purchase. I will not be using Best Buy for any future purchases. Disgusting company policy!

Sadly the extra protection warranty does not cover accidental damage on televisions. Basically it’s an extended warranty. Extremely disappointed I had tech come to my house and tell me my warranty did not cover a cracked screen even after when I called and started the claim online they said it would be covered. Been a long time total tech member and have spent countless thousands at Best Buy, but never again.

I bought a warranty for my TV through best buy geek squad. TV broke and I needed to get it repaired. Best buy gave me an 8 hour window of service (12-8pm). They told me that the tech would call me 30 min before servicing. NO CALL NO SHOW!!!! Completely blew me off and never called me once. I called customer service and asked to speak with a supervisor, and was told the supervisor was too busy to talk. UNREAL!!!! THEY DONT CARE ABOUT THEIR CUSTOMERS.....RUN AWAY!!!

I bought Geek Squad protection for our TV but when it broke it wasn't covered. I chatted online & explained what happened. They told me to take it in to the local store so I did. Only to waste a drive & a wait in line to be told that accidental wasn't covered. 1. I would have NEVER bought the warranty had I known that. 2. I would not have wasted my time driving out there. They were very rude & could care less. It only covers pixels going out & things like that. What a joke. Don't waste your money

Purchased in Feb of 24 over an lg as we own 3 other Samsungs. Just 1.5 months in and it’s being serviced. Screen went black, sound still works, light on bottom blinks. Called Samsung service and tried all the reset tricks with no luck. Of course it’s past its best buy return period. Will be seeking another brand for future purchases.