Customer Ratings & Reviews

Great service when my graphics card fried. Easy return and they helped extensively when I brought it in.

I have had the protection plan and used in the past had no problem, they fixed my problem. The plan did what I wanted it to do very happy.

Must have, always protect your items you worked hard to get!

Must have, always protect your items you worked hard to get!

Geek squad was fast and awesome. Repaired laptop same day

Excellent Product and service Quality l like how look !!!

So far my expert with geek squad has been ok, I haven’t had any issue with getting things repaired and fixed.

So worth the money! Got a new TV comparable when the picture went dead on a model purchased two years ago. A. It difficult to cash in on during COVID and geek squad staff working remotely but in the end came away with a brand new TV!

I never usually get protection plans, but it was well worth it when some of my pixels went out. The process of replacing the TV was smooth, and technically was like getting an upgrade since a few years had passed.

Hope its never needed but its a great protection plan over the standard manufacturers warranty at a unbeatable price.

Geek squad is helpful, friendly and makes sure every is up and running before leaving

Recently purchased a High End Oled and had an issue, was able to return for replace placement and decided to get pieces of mind with this protection. Also saved a lot on this with Best Buy total tech support.

had to use this replacement protection and glad I had it for the TV did not last 2 years and had to be replaced for no parts to repair the panel with the LEDs..

Brought a protection plan with our 65 inch tv and so far we haven’t had a problem.

My husband & I love Geek Squad protection - both for repairs & technology issues. Most issues can be resolved from home by the knowledgeable technicians. We are not very computer literate, so we wouldn't be without Geek Squad services.

I called the geeks on my new Hisense TV (since then, returned) to figure out a volume control problem. The first tech just said I should bring it in--no attempt to troubleshoot. The second tech spent a long time with me trying various things, and theorizing about what the cause could be; I appreciated that, even though we were ultimately unable to solve the problem and I had to return the TV.

They have repaired my computer several times and they work great!

Delivered my tv within the time frame promised and we’re very friendly.

Hopefully something we will not have to use! But you don't want to be stuck without it these days!

I recently bought a TV and they can be smart but they can also break so by buying insurance gives me a piece of mind that if it stops working I can get it fixed and my money won’t go straight into the garbage