Customer Ratings & Reviews

If your going to invest in the top of the line entertainment then you need to get the protection for it. I learned the Hard way! I now have peace of mind knowing that if my purchase breaks it will be fixed and covered.

I obtained the 5 year warranty because we were purchasing a brand of tv that we have never owned before. I hope we will not have to use it, but we feel that if we do Bestbuy will make things right.

The Best buy representative was great he was a great help on helping me decide on my purchase

Tv went out and being under warranty they brought a replacement to my home!!

Geek squad is impossible to cancel. I'm hoping I don't have to use it!

Very helpful and useful for any electronics will help out with any issues you may have.

Excellent service knowledgeable technicians. The most comfortable warranty/protection I've purchased

This is just the best. Would buy again!! Best Buy is just the best enjoy buying my electronics here :-)

They do such an amazing job they are so smart and fast and helpful very energetic and get the job done

Bought a Hisense 50 inch tv in 2017 and it had a problem with a line in the picture. Geek Squad came out and stood behind the TV and gave me a full refund to buy a new TV. Very happy with the outcome.

Professionalism at its best and arrived earlier than expected.

Just not long enough, seems like we should have went with the 5 year plan and all would have been okay

After your failed phone evaluation, The visit from technician was able to address my broken TV in two days after a wasted two weeks of phone service!

I always get a protection plan for any big ticket items. You never know what can go wrong. They are usually good at repairing or replacing items when things go bad.

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

Easy to Use when you’re app isn’t working, my app wasn’t accepting my card and I bought it as an option

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

That day they did a great job helping thanks you help low prices

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.