Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30779 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 755 Showing 15,081-15,100 of 30,779 reviews
  • Rated 5 out of 5 stars

    Love The Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worked as a member of the Geek Squad for a year at Best Buy 1071 in Gainesville, GA. I believe in this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary for any OLED

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an absolute must for any OLED purchase. The ease of mind knowing it’ll cover burn in is amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geeky mishaps

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my tv failed I called in the geek squad. Each one was super nice. But. They misdiagnosed, lost the replacement parts, ordered the wrong parts. Also it’s hard to get an appointment. One customer service rep said they were understaffed and some people have to suffer a little bit. It was a month without my tv. Finally they just replaced it. Haven’t installed the new one yet. Fingers crossed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 58 tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my Samsung tv because my wife said we don’t if something might happen to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great add on

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with my purchase of the 5 year geek squad. it's nice having the peace of mind that my tv will be replaced if anything happens to it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    warranty plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well needed...had to return tv for another set...glad i got the warranty

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! We're glad to hear that the experience went well despite the situation. We definitely think it's important to protect your investments just in case. If you have any questions or concerns, please reach on out!

  • Rated 5 out of 5 stars

    Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used protection plans in the past. Really made thongs easy when i actually had to replace a part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the Feel Squad for my purchase so I'm not sure if I will be happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the price of repairs skyrocketing, a way to cover any unforeseen issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You better get it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though we return the TV, he squad is a must since TVs don’t last as long as they used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my problems when I needwd them to

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good squad to have. I haven't even had to really utilize them but I know if I had to I could.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get geek squad when I buy something because my kids break everything and they will fix it are replace it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I just reviewed this. Now I am doing it for the point that I never see added to my account.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use yet but the peace of mind is worth it as I have used other plans on different items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had to use this a few times and I am always very happy with the service that geek squad provides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this protection plan to protect my new 43 in Tv. Glad I did because my old tv did not last a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always include the Geek Squad extended coverage when I purchase electronics or appliances from Best Buys. Great deal and a piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad protection provides great peace of mind for my new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good idea

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase a replacement plan when I make a large purchase. Best Buy makes it easy to use and it now covers power surges which is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this plan as a protection against future issues encountered with my previous TV (not purchased from Best Buy). Good price, great value.

    I would recommend this to a friend