Customer Ratings & Reviews

Bought this because my 18 month old Bravia x85k stopped working. Have not had to use it yet. $300 for 5 years on a $1500 tv

Having used on my newest purchase but hey I got 5 years, I used the geek service before never had an issue.

Excellent customer service. Delivery and set up plus removed old set. Knowable technical support and helpful staff. Only complaint is you are on hold for 10-15 to get a Customer service representative and then another 20 minutes to take to Geek Squad which is in an other country like Gatamala. What can we not talk to store?

Yes tv for my bedroom and best caption. Able to watch

You cant beat the picture quality and the user friendliness for the price

My girlfriend and I purchased the Vizio 50" M50-D1 Smartcast without knowing exactly what to expect because that model was in between the ones on display at the time. Let me tell you though, that i was blown away by this TV! We hadn't even realized until unboxing it that it came with it's own tablet/controller, which is a cool bonus feature. This 4K TV far exceeded all of my expectations, looking as crisp and vibrant as some of the much more expensive competitors on the market. For the price, you absolutely can't go wrong!!

Love love love this tv!!! For the price, and quality, its really a steal!

Geek Squad's protection service for my TV has been a game-changer. Their professional setup, knowledgeable customer support, and comprehensive coverage have exceeded my expectations. I now have peace of mind knowing my investment is protected. Highly recommended!

Recently I called to have a service done on my TV that I got from Best Buy. They were quick to respond to my request, but how my TV wasn't able to be fix they helped me find a replacement one.

Geek squad is always excellent. I love shopping at Best Buy for their customer service.

This is a very valuable warranty for five years after original warranty

When I bought my first television from Best Buy, I purchased the geek squad protection. Thankfully, I did, as my television had problems. Upon examination of the product, I was able to get a new television under the protection. Best Buy was very helpful and honored the protection purchased by me for the television. It was a positive experience. I have since bought many more different products and always purchase the geek squad protection. It is well worth the extra money to have peace of mind. They are the best!!

The value was great and worth the extra warranty on the TV.

Very low price for the years of service protection ever

Agent was helpful and reviewed the product failures I was experiencing. Took his time to review if the failures were common to this model. They we’re and replacement for this product was quickly suggested, forms were completed and submitted.

Never had to use it so can't say if it's good or not can't give and opinion

I haven't needed to use this plan, but I'm definitely happy I bought it. I financed my whole purchase at 0% using the BestBuy card and the added peace of mind is definitely worth it. Living in the city (NY) without a car means that, in the event of an issue, it's a HUGE issue getting a TV around. This plan alleviates that concern, and I'll get it every time.

Have no reason to use them yet. But I’m sure if and when I need their service they will be well knowledgeable

I felt comfortable purchasing the protection with my TV even though I haven't had to use it yet. I have used the Geek Squad for my computer in the past and they were very responsive.

Denise was very professional and knoedgeable about the claims process and made it very easy.