Customer Ratings & Reviews

The agent was knowledgeable and very polite. Wasted no time figuring out my issues. I suggest purchasing the 5 year warranty on all larger TVs. It worked well for me.

The 5 year protection plan was offered and honored without any problems in an expeditious manner.

I have purchased this for four 55" TV's in the last eight years. And have used it twice. If they can't fix it. They will let you pick a replacement of equal or greater value on any brand. Of course, you pay the difference on any upgrade.

I love the new tv i got .You cant go wrong with any of the SONY Bravia They will last at least 20yrs..

Excellent tv. Love it. Best tv that's i have owned. Big looks gd on my wall

Haven't needed it yet ? Insurance just incase Hopefully dont need it

Paid for a 5 yr coverage agreement. Was told it would start at the end of the manufacturers warranty effectively providing six years of coverage. Not so. It starts from day one so it really is just a four year warranty. Come on Best Buy, you can do better.

I recently was able to get a brand new replacement Smart TV from Best Buy because I had this plan! I usually do buy extended protection plans and have never regretted doing so--especially when I hear friends and family say they have expensive repairs on electronics that are out of warranty.

Seems like a good service. Covers most of what the manufacturer's warranty too. Not a bad price for what you should be able to get out of it.

The Geek Squad fixed my iPhone faster and better than the Apple Store and it cost me less Thank you Geek Squad

As a former employee and someone who still shops at best buy a lot getting the protection plan is a no brainer for TVs and anything that has the "accidental handling" plan.

Very professional, newer TV (1 year old) pixels started showing lines vertically on TV screen. Squad determined that it was a manufacturer issue and gave me a credit for the valuation of TV..No hassle, highly recommend.

I have always had great service from the Geek Squad, no matter which Best Buy Store I go into. The personnel working the Geek squad have consistently proved to me that they are experts on correcting problems with my computer. I have appreciated the low cost of my annual agreement which allows me unlimited visits to the Geek Squad to ask questions or to obtain service for my products.

I love how I will be able to get help for the next 5 years. So Thanks!!!

This tv is one of the best TVs I have had since my Panasonic and pioneer elite plasma TVs. Picture is so clear and watching movies in 4K at night are amazing

A great product to have no matter what items you’re purchasing and make sure everything and please recommend to family and friends on their products when they purchase

An agent brought our new TV to our hone and set it up. He was fast, thorough. Before we bought this TV, we needed a Tech to come to our home to check out the TV. A problem was identified and repairs made, all on our schedule. They came when we needed them. So grateful for this service.

Haven’t needed the Geek Squad for this particular item as of yet because I’ve only had it for a month but in the past Geek Squad was worth it so I purchased it

Hopefully i dont have to use it but i do like best buy geek squad protection, had to use it on a previous tv and its nice to have

I have this tv for 2 years without an issue. Easy to and learn. I LOVE SAMSUNG.