Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3561 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 3,561 reviews
  • Rated 5 out of 5 stars

    5-Year Standard Geek Squad Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5-Year Standard Geek Squad Protection is the best option when you buy a electronic devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need to have instillation, they are the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is a must have for me on all my expensive Best Buy purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is a must have for me on all my expensive Best Buy purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is a must have for me on all my expensive Best Buy purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough good things about the Geek Squad service and the men and women who are dedicated for caring for your purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extended warranties on all 3 appliances are very affordable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended protection for whole kitchen!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 5 year protection to have peace of mind and ease of service needs if any through Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done right the first time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every cent Geek squad are in a class by themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy warranty plan. Peace of mind of extra coverage outside of manufacture warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Inflation insurance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad on everything to keep em running and smoothly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Endless Dishwasher Process

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the 5-year protection plan for our dishwasher. After 4 years, we developed a leak. It took a week to get a repair person scheduled, who didn’t show for the appointment. It took another week to get them to actually come out, another week for the report to be filed, and another week to initiate a claim review, which I’m told will take two more weeks. Each of these steps has required me to call to figure out what is going on to start the next next. All told, we will be without a dishwasher for a minimum of 6 WEEKS. Plus, each phone call to push the process to the next step involves HOURS of wait time. Don’t believe me? Here’s a picture of my 2+ hour hold waiting to talk to someone right now. I would only recommend this if you don’t mind going for WEEKS upon WEEKS without a resolution and HOURS on hold. We won’t be purchasing any of these in the future.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this story with us. I'm very sorry to hear about this huge delay, burden and overall inconvenience. Your time is important to us and this is was not a good reflection of that. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great customer service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were very efficient when putting frig into our newly remodeled kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Tv Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted Tv. Great price excellent service. Will highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad on deck

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very necessary for this type of appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lighting in this is fantastic. Tons of room for all of our food.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well.Stylish. Great Customer Support!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty issues were expeditiously executed! The Samsung personnel were especially helpful and accommodating. I got missing parts within a week of delivery.Thank you for standing behind this product so well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always helps when something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install our range. very professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent customer service. resolved all our inquires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Parts

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to work with in the house fixing things

    I would recommend this to a friend
Sponsored