Customer Ratings & Reviews

It's hard to write a review on an insurance package you bought to protect you appliance unless you have had to use it...

the dishwasher was not installed by the delivery team they said I needed a air gap in my counter top I said I would not cut into my quartz top but had a under counter gap and they left me hanging and would not install 3 stars because they got it in my house

Geek squad always knows what to do. I highly recommend getting GeekSquad.

Wouldn't be without this warranty. Saved me money in the long run, would have had to buy or repair 2 yr old microwave panel and would have been very expensive. Was installed quickly. once issue was settled that item was too expensive to repair.

Highly recommending this service. The squad has been always professional and knowledgeable on troubleshooting and repairs.

TV was in very good condition and very happy with. It would definitely recommend it to anybody.

The representative from the geek squad was excellent.

I really got a good usage out if this ind right here !!!

Even though this microwave came with a 2 year warranty it was worth adding additional warranties to the way all products are built these days.

Vary helpful and quick with getting my problem solved

The tech was very knowlegable, and we hope he will be able to fix the problem

I bought it because I had a credit for getting a Best Buy credit card. The electronic ignition on the ranges that I buy normally broke before 5 years so I thought I might as well get the extra warranty. They were very helpful in buying it.

Even though this microwave came with a two year warranty, It was worth adding an extended warranty due to the way all these products arebuild

I have had to use the Geek Squad several times with my different devices and have always been pleased with their friendly efficient service. They are happy to help solve problems as well as explain how to use my devices if I get stumped. In store customer service is as good as over the phone.

A must have for anything over $200 value. They are always professional, we have used the service many times.

I feel very confident with the 5-year protection plan that my product is solid for at least the five years with no out of pocket costs to me. This assures me Best Buy stands behind their products to the consumer. Thank you

Hoping that I don't have to use the service for our fridge but if we do hoping we have great service with the Geek Squad.

5-Year Standard Geek Squad Protection gives me the peace of mind needed for service should our appliances have issue especially since they are harder to find and or repair during covid lacking product availability.

5-Year Standard Geek Squad Protection gives me the peace of mind needed for service should our appliances have issue especially since they are harder to find and or repair during covid lacking product availability.

Worst customer service. Set up 4 different appointmets and each got cancelled day of appoitment. Only to be told they don't service our area. Keep getting run around been 6 months trying to get this resolved.