Customer Ratings & Reviews

Overall a great service. Thank you to the two men who came and were helpful.

Best Buy one of the best warranties in the market. I don't always buy them, but rarely pass up on my Best Buy purchases.

Totally recommend getting the 5 yr warranty on all your major appliances! I went without on one of my earlier appliance purchases and went through an ordeal to get it fixed!!

Very helpful. I highly recommended for specially for Samsung appliance user.

We have had this service before and love all the features and benefits. It has always worked out for us and the Geek Squad is always helpful and nice. They are great at what they do!

Great fridge spacious, like the water beverage holder and the option to open the quick access.

Was able to get rid of my inferior whirlpool range .. Unrepairable and get my beautiful Samsung range

I purchased my home out of foreclosure and needed to purchase all new kitchen appliances. Best Buy was my go-to store. Having the piece of mind of their warranty was a decision that was best for me.

This appliance is for a rental property. We always make it a habit to purchase extended warranties for appliances in rental properties. Makes life easier for us and our tenants too.

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

I have not need to use them yet. I hear they have a good to great reputation.

We used our plan 3 weeks prior to its end. Our dishwasher had parts start leaking. No hassles at all. Called, troubleshooting was completed. Parts no longer are being made. So got credit towards new one.

i have had to use this warranty on multiple occasions and i is really worth it and i will make sure that i get in on future products and they either fix it or replace it

I can't begin to count the times we've used our Geek Squad protection plans for a variety of products. I highly recommend the excellent fast service and the outcomes are generally top notch.

Excellent for buying it. Good and fast service. A little overpriced

i haven't had to use this one yet but in the past we have and Geek Squad warranty a must in our home

I have faith in the new appliances I purchased, but always nice to have some peace of mind if anything goes wrong

I only buy extended warranties for dishwashers, because they break so frequently. Best Buy was no hassle, replaced my dishwasher after initial repair did not solve the problem.

Good to purchase when you have many appliances, tree em ovals and installation to have completed. We are also thinking about having a television minted on the wall which will save us a lot of money.

I know there is a lot of debate about whether or not to buy the extra five-year protection plan.....I always do ....Just for my own piece of mine.....Like any type of insurance you may never use it...But you’ll be glad you have it if you ever need it....