Customer Ratings & Reviews

I purchased whirlpool brand products AND the warranty. Unfortunately means for the first year I have to call whirlpool for any needs. that means I paid for three years but only getting two. Bummer.

Considering the sale price of the dishwasher it was a no brainier to pick this up

Good to have if u need to have service work done . Worth the money .

3-year protection living its promise. Didn’t use it but safe to have.

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

Geek Squad service is always nice and prompt. Initially, we did not understand some operations or had some confusion. They visited us always whenever we wanted.

Good service and customer service. Always there when needed.

So far have not had to use the geek squad for this item but because the cost was so reasonable I feel comfort knowing the squad wold be there if needed.

I usually never purchased extended warranty. This time I decided buy because appliances these have too many electronics. This may come handy.

The agents updated my desktop computer and laptops with the latest OS and softwares.

I had to get this. My last appliance from best buy broke right after the manufacturer warantee expired so I had to buy a new one. This will hopefully protect me longer.

Hopefully don't have use. Only time will tell how good the warranty is.

What's there not to love about an extended warranty? Bought this for an OTR microwave that cost a pretty penny and wanted the peace of mind if anything went wrong.

I have had to reach out a few times to this team and each time they were very helpful and knowledgeable. I am sure I will be contacting them again.

We took this service out for the new whirlpool Microwave, we havent had to use the service yet but we have had it on other purchases and it is excellent service

Best customer service, helped to purchase additional warranty.

I always get geek squad #Warranty to protect my investment

Great product and coverage! Always there to help when we need it!

This is one of the best appliance purchases we've ever made period we love this!

A must for all purchases. A piece of mind when something actually goes wrong!