Customer Ratings & Reviews

Hopefully we will never need this. Sad when you buy an LG fridge, stove, etc. listed for thousands they only warranty it for a year. New manufacturing motto is make them to break them. Where is the quality of the past where the Maytag repair man has no work…? Very sad…

Thank you thank you thank you very much Best Buy for everything you have given us and buying with you guys I support you guys all the way

I have this service any time i got an appliances in best buy and always fix the problem faster and no drama like others insurance

Our LG Dishwasher was only 3 years old. A Geek Squad technician came out for the repair. Upon entering all the repair information it was determined that the dishwasher needed to be replaced. Thank goodness for the 5 Year extended warranty. I called the number, gave the project number and within minutes had a new dishwasher coming my way. Thanks to all for making this a smooth replacement!!

Love geek squad.. they are really good about fixing your item

Very rarely do you need an extended warranty, but glad we had Geeksquad for our Samsung washer. It is one that side loads rather than top loads. Ours started leaking around the front seal. We called up our warranty number on our receipt (Make sure you keep track of those receipts!) and talked to their repair folks. They diagnosed the problem from our description (and possibly the reputation of side loading washers) and got a repairman out within the week. He replaced the front seal which required taking apart the whole front of the washer. I don't even want to know how much that would have cost if we didn't have our Geeksquad warranty in both labor and parts which were covered. Washer has worked fine since the repair several months ago.

Geeks showed up 2 hrs early. Then said they couldn’t complete the job because shut off valve was frozen. My 71 year old wife reached under the sink and shut the valve for them. Then said they could not remove the price label left on the front for fear of damaging the unit. After my wife called the store, they pulled it off but refused to remove the glue left on the door for fear of damaging the finish

I love geek squad protection. Very well worth the money.

purchased this extended warranty for the new microwave and hopefully I will not need it. Previous microwave only lasted about 2 years so maybe it will be worth the 99 dollars for a 5 year coverage

When we had an issue they were very helpful and quick. The tech we had was amazing!

We used Geek Squad to install our new dishwasher, to include disposing of our old washer. The installers were quick and efficient. No problems noted. note: I noticed water sometimes coming out of the overflow valve atop our sink, which is how this valve is suppossed to function ... but given that this is a new washer with new hoses, this should not habe been the case. Geek Squad was prompt in returning to inspect and made a quick correction by shortening and re-routing the drain hose. THis appears to have solved the problem. And the plumber noted that I had a proble (cracked drian pipe connector) on an adjacent sink not related to the washer and told me how to fix it (not related to the washer work), WIthout his quick inspection and advice, I may have had a bad water leak to deal with.

I would like to give a shout out to Hosny Tshimanga. He is an in-home counselor for Bestbuy. He was sent to my home to review the appliance I used to have, and advise if there are any concerns with the new appliance I have chosen. Throughout the purchase process, he would help out wheneverI give him a call and has been supportive. So appreciative of his help.

Perfect to get I wouldn’t want anyone else to product my appliances

very good service at the store! They returned my Microwave and I will buy a new one! with the credit

Every time I order something from Best Buy I always get the protection plan. It’s great to be protected

This protection gives us peace of mind. We know if something goes wrong the Geek Squad will repair it and that is good.

Haven't need for service but comfortable with purchase if needed in future

I purchsed awarranty for for my Juicer. One day while using it I must have pressed the plastic piece too much and it got damaged by the blades since the fruit had already juiced. I called Best Buy to get a replacement piece, they asked me to return the whole juicer for a new one! I have increasingly started purchasing more kitchen appliances from Best Buy because after intensive research, on best quality and pricing, I found they had the best prices for my stainless steel fridge/freezer, dishwasher, microwave, Juicer etc. The customer service is excellent!

Bought open box dishwasher with all of its features. Purchased extended warranty to ensure that it will work for the next 3 years. Good Price, and provides me peace of mind. Would do it again

We hardly ever purchase extended warranties, yet for some reason decided to purchase Geek Squad support when we bought our Mac Book Pro. That was the best purchase we've ever made. We can use it on 3 different computers, and believe me, we've used it! Every time we have an issue we simply make a phone call and are talked through what to do to fix it. Once we had to take the computer in because it couldn't be fixed by just a phone call, and we received great service at the store. I have continued to renew our Geek Squad coverage because it has proved to be such a worthwhile investment! I would absolutely encourage everyone buying a computer at Best Buy to add the Geek Squad protection.