Customer Ratings & Reviews

I have heard good things about the extended geek-squad warranties. This is the first time I have purchased one, but hope I never have to use it.

Fantastic service availability is outstanding would highly recommend with purchase

Have not had to use it yet but covers everything, which eases my mind

Good service and they response very quickly. Good.

The price for service was substantially lower than sears. I have not had to use the service yet but I believe that it is top shelf

A must have since the quality doesn’t matter anymore

A must have purchased for your valuables. Can’t put a price on peace of mind.

We appreciate the Best Buy team. They have been so helpful and professional

Great protection for the price. They also have excellent customer service when you call.

This Refrigerator fits perfectly in my kitchen. Love the stainless steel finish.

I am happy with my new product for my first home and I would tell all to purchase one.

I'm so glad I got this protection plan because my kids are so ruff with everything ......

With all the technology in these new products you need to have protection for costly repairs.

Definitely recommend extra protection So you don’t have to pay for it later.

Amazing- love having major appliances protected and this is major

I don't regret getting this. It saves me money in the long run.

The nice on the phone And polite they try to be helpful for the most part but I did talk to one guy who got kind of huffy But for the most part most of the geek squad was polite considering you’re calling with the complaint that has nothing to do with him and they’re trying to help

I always buy the extended warranty, it pays for itself in one visit.

If you buy a new appliance you definitely want to buy the extended warranty.

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.