Customer Ratings & Reviews

The benefit of extended warranties is debatable, since many people never wind up using them. Never having had a range with a glass top, I needed the extra reassurance. The cost of the Geek Squad plan is low enough to make it an easy decision. Another factor was that this plan was about half the cost of the one directly from Frigidaire.

nice services and the best costumer service to that is why i buy in best buy

The dishwasher I purchased was on sale at the time. I bought the extended warranty with the money I saved with the sale price. All control boards and computer chips these days . Not mechanical like the old days

Hope I never have to use the protection plan, but seemed like a reasonable cost to be sure.

The Geek squad protection is well worth the money!!! We had a fire and had to replace a stove I had bought only a year and a half before, and they gave me credit towards our new stove. When another appliance stopped functioning and they couldn't replace the damaged item, they gave me full credit toward a new one. Also, they give discounts on items you purchase there as well for being a Geek squad member. I recommend this service to anyone buying expensive appliances or computers. Well worth the money!!!!

Make sure to buy the 5 year warranty. I needed it for my previous microwave which was serviced three times and last time it went out was two weeks before end of service. Best Buy gave me credit for a new microwave and bought another new warranty for my new unit. I love they stand by their warranty and never had an issue.

Geek Squad is why I buy products from Best Buy. The service is excellent, and they take care of the product. I wish it was a little easier to reach someone, but once you do, they do the job

Have had Geek protection on other items purchased at Best Buy...If a problem developed, Geek service was fast and great, and if item could not be repaired, item was replaced with a new item. Very pleased with Geek protection plans. Good value for the cost.

Awesome customer service in store, tinley park best buy is the best store that I have found for the customer service help that I got.

Geek squad has always been an excellent purchase. I will always get to you to get it if I feel that it is a value to the product.

Having had a few dishwashers break on us we decided to again purchase extended protection for this purchase. The last dishwasher had the main panel go out twice and had we not had extended coverage would have been into several hundreds of dollars of repair costs. This unit was purchased during a labor day sale and made it more affordable to purchase the extended coverage plan.

needed a repair under the warranty. First, started with (computer) chat and that was an awful experience. Literally just blown off, given false information and purposely disconnected from first chat agent. Second chat agent gave me Sears warranty phone number (basically just to get rid of me), when it would not be under sears but instead under Geek squad. Finally, I found GS phone number and when I called it was successful, professional and I was scheduled for a repair appointment promptly. The phone service agent saved the day, literally! My repair man did a great job.

This protection is such peace of mind because it’s very expensive to fix any electrical issues pertaining to TVs etc.. The technicians at Best Buy are awesome.

I’ve always bought the BB warranties for big purchases, lucky i have never had to use it or make a claim in 15 years of being a bb customer. The one time I didn’t buy it was for a dryer, looking back that was a mistake.. heating element keep blowing out every year. The policy gives me peace of mind on my new purchases.

We bought an LG dishwasher in January of 2023. We got it because our Maytag died after 5 years. I’m so thankful we bought the protection because this is the second time in 3 months my LG has gone out. Totally worth it, the first fix would have been $600 if we didn’t have the protection. Also don’t buy an LG dishwasher!

When you spend money for major appliances, you should get the protection. Geek Squad does an excellent job.

The Geek Squad protection plan was very worthwhile. We use our dishwasher several times a day. It needed to be repaired a number of times over the coverage period and the Geek Squad always repaired it effectively and efficiently. Finally, this dishwasher needed to be replaced while still under the Geek Squad coverage period and we received a store credit to buy a new dishwasher. Overall, the Geek Squad protection plan is a very fair and economical way to ensure that a vital appliance is in good working order.

The only warranty I 100% stand behind. They actually deliver exactly what they promise. There’s no hidden terms like other warranties I’ve bought. We are so thankful that we bought this warranty with our washer since it broke within a year. The warranty covered a brand new washer. They also covered the installation fee and haul away since we had initially paid for it.

The Protection Plan does what it says. No questions asked. A must have for all my products!

I had been having a bad day dealing with Home Depot and with getting things squared away with TTS and discount earned by having the Best Buy card. I was lucky enough to get Jessica as the associate to help me. She was such a delight and she worked with me, guiding me through the set up and purchase of item online. I told her I appreciate her patience and she said "that is all right Mr. Keller, I love helping you." She made an old man feel good. Thank you Jessica. And she was really dedicated to getting answers for me.