Customer Ratings & Reviews

Really haven’t used,,, it is very hard to associate warranty with product it was issued for as description is so very weak and obviously less than it should be.

It’s always a pleasure to work with the Geek squad guys. They are very helpful and very knowledgeable.

Had a problem with my stove and Geek Squad Rep was very efficient and handled the problem promptly and professionally, I'm very pleased with outcome. Rep was very courteous and articulate and very professional in the way he handled the situation. I would recommend the GEEK SQUAD Protection on all major appliances.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

Our dishwasher’s top rock became loose after a small piece broke after a few years. We called GS and Chuck came over to take a look and ordered the necessary parts, which was more than the small part that fell off. Within a week we had our dishwasher up and running like new. We use our dishwasher a lot, so having it get fixed this quickly and painlessly was worth every penny we paid for the extra service plan!!

Geek Squad makes good on all their promises when it comes to warranty. Never had a large issue with them, and they are very professional

The service was great on this dishwasher. It had been worked on a few times and upon the next return, they exchanged the unit out for a new one.

The service of Geek Squad is good I’ve never struggled and have aletas helo es me Where ver I neceser help I’m very satistfied!

Appointment for repair was so easy to arrange that it was at my preferred time.

Love the design of the LG microwave. Very easy to install and operate.

While we love our appliances, I have had everyone from my parents who build houses, to our appliance repair person recommend the extended warranties, as appliances hardly last 3 years, and have an overabundance of sensitive gadgetry in the them. I think the extensed warranty at BB was cheaper for 5 years than through L*wes or H*me Depot, so check pricing.

Always get on major appliances. Sometimes i have not had to use it but i have also had occasions on other appliances over the years. The service and coverage has always been exceptional and i like the peace of mind given that if a single repair is needed (out of warranty - or even within) it covers parts and labor and a single repair more than covers the cost if i didn't have. I have never been disappointed with Best Buy service and protection in the 20+ years i have purchased appliances / TVs from Best Buy.

I'm picky about which items I get extended warranties for. But if I'm going to get one, Geek Squad is among the best. Have used their service in the past on other appliances, and the service was always top notch.

Gabreal and Fredy did excellent job installing dishwasher. They arrived at stated time, removed and hauled away old dishwasher, and got new dishwasher ready for use, even putting in jet dry rinse aid. Installations are more labor consuming than they used to be and we couldn't have done this ourselves without a lot of time and frustration.

Normally I don’t purchase extended warranties but in this case I did. The reviews I read about ALL BRANDS of dishwashers suggested the durability and quality went way down hill. My previous Bosch lasted 19 years. I don’t expect this unit to last that long and no knock on it intended. It just the way things are today. So I got the extension hoping to help it last longer.

After only 4 months the stove stopped working. I called Best Buy and they sent me to the manufacturer. (I paid for 5 year geek squad extended warranty) manufacturer LG requires that I have an electrician inspect the outlet and prove that the problem is not electrical before they will repair the stove. Best Buy provided the stove and the electrical cord. They installed both. Be warned. Best Buy isn’t providing service. They’re going to make you pay. $$$

I highly recommend Geek Squad for major appliances. While this is for a new purchase, we just had to use our last one for our 3 year old dishwasher that just quit. They tried to repair it and ultimately replaced it. I was impressed there wasn't too much heartburn going through the process other then the wait times for the repairs/parts orders but getting it replaced after they tried 2x to fix it was great. It is pretty reasonable price for peace of mind.

[Employee of bestbuy] I loved it but it isn’t zero clearance and I had to order one that took forever to get For those buying this microwave it isn’t zero clearance door, so if you have cabinets on both sides good luck.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. I would never think anyone other than Best Buy for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!