Customer Ratings & Reviews

Geek squad protection plan was all that was needed to fix my Samsung refrigerator. After multiple parts failed to resolve the issue the protection plan replaced my appliance. Seven months later my washer broke and once again the service plan attempted to fix and subsequently replaced washer. Excellent plan supported by a great staff that advocates for the customer. I would never buy a major item from Best Buy without the Geek Squad Protection Plan.

things have engineered to fail nowadays due to corporate greed not buying the proaction plan on a major purchase in the past has been regretted I have a snow blower that breaks every year and unfortunately I did not get the plan so I'm stuck shoveling when I cant get it running

Bought this because I had this before and paid for itself 10 times over. My refrigerator had issues and they had to keep coming back and replacing parts. Thank goodness I had the extended warranty.

Bought it with appliance just in case it broke suddenly. I have been using this service before it was worthy.

Wow, great product! Looks nice and expensive! Definitely recommend!

Solved the problem on the spot , if they can’t fix it they will replace it or get your money back.

I have been purchasing the extended protection for several years when I purchase an appliance. I had a washing machine that was under this protection plan. The technician came out and told me it could not be repaired. I thought that I would be out of pocket, but to my surprise I was told to go to a Best Buy and pick out a comparable washer. Needless to say I purchased the protection plan.

We have a home made bakery and use it everyday and we like it very much :)

This team of two technicians worked quickly and well.

Always get this on a major purchase. Easy to use when needed . Great piece of mind

The Geek Squad were so professional & took the time to explain certain features, etc. I am so glad I took out this protection. They installed it with no problems at all. They definitely were trained well & knew what they were doing as well as being very familiar with the products they were delivering & installing. I highly recommend this service.

Can never go wrong with the Best Buy five-year warranty plan. Worth the weight and gold and the price. We’ve been buying warranties for over 20+ years on different products and we’ve only had to use them twice.

Excellent product. Love the craft ice. I recommend this refrigerator. It was a good buy.

Appliances are a major investment and a significant inconvenience if they stop working. I personally always get a plan to be sure I am covered and have a remedy solution when something goes wrong.

I love the Geek Squad. Eric is like family and comes to the house and goes a great job. Well worth the warranty

New refrigerator ..extended warranty is a must for most new appliances. We have had lightning strikes that take out appliances …whether they are cord protected or not. Just wanted to make sure we are covered. Price was reasonable.

New dishwasher purchase, so no occasion to use yet. Purchased the machine any warranty at Best Busy vs another retailer because of the warranty duration and total cost—best deal I found.

I will never purchase a major appliance or electronics from Best Buy without Geek Squad Protection! After our television had pixel issues, we contacted the Geek Squad and thanks to the Protection plan, they came to our house and replaced all but the frame of our TV. When we purchased a new gas range, we had no reservation about purchasing the Protection.

Really happy, even surprised, at the quality of personal service THE GEEK SQUAD provides. I only hope the level of service and performance, particularly in the home is continued. The personnel seem to be very happy to extend every courtesy.

Excelente!! We all in our family love it!! The decor that adds to our kitchen the best!! We r very happy with it!!