Customer Ratings & Reviews

Haven't had to use yet, but I'm assuming this was a wise add on.

This is the best investment I always make. Fast, friendly and without the hassle! Love Geek Squad

This is my tech backup! I’ve got 20+ years in IT but things keep changing. When my ability or my husband’s user actions exceed my limit, I am off to TotalTech support. Group at Tuttle Crossing are amazing! Save me beaucoup bucks.

Sales team member was helpful and knowledgeable. Very pleasant to work with.

It gives me peace of mind knowing I am covered by the Geek squad.

We have not had any reason to use the warranty on our dishwasher as it is a top quality brand, however, the Geek Squad appears to be very responsive on other appliances. Major complaint is that it can take 2 weeks to get an appointment so if you’re in a hurry don’t hold your breath. Still better than no warranty!

I purchased an extended program for our dishwasher as we just used a warranty on our 1 year old dishwasher that leaked even after geek squad repairs. I wish I didn’t have to pay extra to upgrade my dish washer however, knowing that I have 3 years protection on this gives me peace of mind! Easy to work with GeekSquad on these extended plans.

Time frame provided was fair, came in timely matter, only thing is I did not get the delivery time frame till that morning when it was supposed to give be day before. Purchasing online was hassle free which is the best part of buying from best buy!

Having a Smart phone hasn't made me smarter. But the Geek Squad protection plan, definitely makes me comfortable-knowing they're always willing to help me. And they do it quickly, with kindness and expertise!

I have a Geek Squad 3 yr warranty on a KitchenAid dishwasher i bought 3-yrs back. It broke down during the covide-19 shutdown. I scheduled a repair when it opened on 11-May 11-May, Technician visits and finds the part is broken and re-orders. confirms the drain pump is not working. Says will come back on Friday to fix it New part arrives on 15-May (Fri), no call from the Tech. Kept calling BestBuy, finally after much hassle next visit is scheduled for 18-May 18-May, Technician replaces the part and shows the dishwasher works. That night we put the dishes and next morning find nothing is cleaned. Its not working Call BestBuy and Technician again. he visits again on 20-May 20-May, Technician cannot figure out the issue and wants to replace 2 more parts. I am beyond frustrated. This dishwasher is broken from 3 months. Last 4 weeks i am going back and forth with BestBuy trying to get this repaired and have the technician visit my hour 3 times in almost 3 weeks and still it is not working. I have spent hours on the phone talking to agent after agent, i have been transferred from dept.-to-dept. I demanded an exchange because there is no end to this and I am not ready to allow technician multiple times during this covid-19 crisis and expose myself to further danger. BestBuy says they will not exchange and they will keep trying to fix it. I am almost feeling harassed as they have scheduled the next visit for 4-Jun. What is the purpose of me buying a warranty when they cant fix a issue in 3 visits, have no idea what the issue is and want to troubleshoot further and keep changing parts at random. At this point i have no confidence in either the technician's ability nor this dishwasher which needs so many parts changed in such a short time. I am an elite member of BestBuy and i bought warranty for peace of mind instead this whole situation is causing more pain. I am almost ready to take my business elsewhere as BestBuy cannot address my issue in a timely manner despite me being flexible in allowing them multiple chances to repair the issue. I am only requesting an exchange as reasonable solution to this issue.

I posted this review yesterday but added a title that says Geek Squad dies right by you. That’s kinda funny, if true, but you should know we purchased all our appliances from Best Buy because we can also elect to add Geek Squad!!

Works great, looks nice but not exactly fingerprint proof. A couple of small dents with delivery but they hooked it up and helped me drill a bigger home for the waterline!

I would have to sat more of my things break down way before their time, at least that's what I'm hoping when buying them! It seems that I have been lucky with about 40% of my purchases and they have lasted for many years. This day and time, things just seem to last!! I recommend getting that extra protection. I like how the Geek Squad handles your products when needing repaired or replaced!! Can't go wrong!!

Very knowledgeable and helpful in setup and troubleshooting the issues. The solution was completed quickly.

Well worth it and came in handy just when I needed it to have my appliance repaired on several occasions.

it's always worth paying the extra money for the 5 year warranty

Geek Squad Protection a must with Quality of today's major appliances. Geek Squad protection is the main reason I purchase from Best Buy. Other stores may have better selection, sales knowledge and service oriented management... but they don't have the Geek Squad advantage. I had my first Square Deal experience this year and was left out in the cold! Square Deal was no better than credit card coverage or worse.

Value for peace of mind. Always buy a warranty. The few dollars it costs saves hundreds on headaches that can arise from minor manufacturer defects and the occasional accident.

Absolutely amazing stove. Had it for a year now . I’m in love with the air fryer mode. The WiFi is also amazing, I can leave my house and still see my stove is on or off from my phone.

havent used them yet but will soon for my refrigerator