Customer Ratings & Reviews

Getting the Geek Squad Protection offers peace of mind knowing that your product is covered for almost anything. The hope is you don't need to use it, but it nice to know its there if you have to! Its an insurance policy for your product and is reasonably priced.

The installation guys did their job and were pleasant. After they left we realized we had questions about the machine's operation. Never mind, since the soap dispenser has stopped working we will ask any remaining questions about the machine when the warranty person comes.

Excellent. Makes it easy to repair or replace consumer electronics and especially appliances if they breakdown within 5 years.

Always get the Geek squad protection on bigger purchases. Only used it once but definitely worth it and gives you a piece if mind

Got it to protect my investment, in case anything happens after the manufacture warranty.

When we had a problem with an appliance, the first technition to arrive did not fix the problem. The second technition was so knowledgable and knew how to fix the problem instantly. I think Covid-19 is causing problems with enough staff to go around, but the problem was solved and we are well pleased.

Dishwasher works well. But I don’t like the placement for the touch buttons in front. It is too easy to brunch against them and inadvertently turn off and on. Purchase geek squad service, which made sense given high use. Dishwashers today don’t seem to be as robust.

The service protection is well worth the investment. They repair and replace when necessary. I just wish the turnaround time getting someone when needed was faster.

I ordered a new suite of Samsung appliances online at BestBuy.com and it couldn't have been easier. They arrived on time and the delivery guys were great. My old kitchen looks new again, thanks to Best Buy! Can't say "thank you" enough!

Great cooktop user friendly luxury and easy to clean

Great people they know what they're doing. They are always sending the right installers and uninstallers with high knowledge

Always very helpful. Wouldnt buy anything without this protection.

I'm lucky to be very handy in many fields, just not many areas I ever hire someone for help. I chose the Geek Squad option for the five year coverage because it was competitively price and Best Buy is a solid reliable retailer. I enjoy and do a lot of traveling and don't want to return home just to fix stuff if needed, so that's my pass.

best buy waranty is very reasonably priced. will know service if i ever use it

I haven’t had to use the extended warranty but it was reasonable and I have it just in case something should go wrong.

The squad installed my dishwasher quickly and properly and were friendly.

When purchasing a refrigerator or dishwasher, we always get a

They quick to answers that quetions and help right a way

Anytime I buy an out of the box product from Best Buy. I will always buy the geek squad extended warranty. Minimal cost.

Geek squad has been amazing when I needed my refrigerator and dishwasher fixed. The customer service on the phone was great. The guy that came to fix it was very respectful and answered all my question. I recommend them to everyone and I'm slowly replacing all my appliances with best buy and geek squad protection!