Customer Ratings & Reviews

The tech was very knowlegable, and we hope he will be able to fix the problem

Never used them but just knowing that I'd something happens to the gift that i bought my mom i know it will be covered and they still cover appliances

We haven’t had a need to use the geek squad for anything at this point, but every purchase that we make, we usually buy an additional warranty which includes any repairs.

I was hesitant to get an extended warranty because of problems that I had with the warranty company that Best Buy previously used, but after the Geek Squad showed up for installation in 2 days and did a great job I called the store and added the warranty because the Geek Squad does the warranty work.

The extended warranty 5yr was the best purchase I made for my appliances! It has paid for itself at least 3x. Don't buy an appliance without it!

This is a pretty good refrigerator. The water leaks a little bit out of the freezer daily there’s no work around for what you have to put it on underneath the drip and the refrigerator is a bit small.

Even if you never use it I think it is well worth the peace of mind to have it. With appliances having so many electronics that they are expensive to fix and this takes the worry away

It’s expensive fir the extended warranty/gel squad service plan but hopefully if anything should go wrong this repair process will be fool proof. So far I haven’t had to use it luckily. But nice to know it’s there if we need it!

Helped with a problem with the installation which I wish I hadn't had a problem with. Arranged for GE to come to correct a problem which appeared to be a problem with the installation not the product. Customer service was good and friendly by Geek Squad person on the phone.

It's hard to write a review on an insurance package you bought to protect you appliance unless you have had to use it...

This is the must have for major appliance and have the warranty that works for 5 years. Comparing the rate from other online firms, the cost from Best Buy was very competitive.

Very reasonable price for the protection package. I usually don’t purchase extended warranties but this dishwasher has a lot of electronics.

Highly recommending this service. The squad has been always professional and knowledgeable on troubleshooting and repairs.

Had to use the service once so far and it was easy.

Great protection to have on expensive products. Peace of mind on protection

Our last microwave didn't last three years (different brand), so we aren't going to take our chances on this one. The 3-year Geek Squad service warranty is a deal. It gets fixed or replaced if anything goes wrong.

The delivery guys got this into my house without removing any doors. The ice maker is not very fast but works great. We really like the storage space in both the fridge and freezer.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

A must have for anything over $200 value. They are always professional, we have used the service many times.