Customer Ratings & Reviews

Premeasured for my appliances and discussed all aspects of installation. I comfort to know we have the coverage. Previous home plans at other stores never lived up to their warranty so this is a comfort.

Thank god i purchased this extended warranty as we have needed it 3 or 4 times in the almost 5 years we have owned the appliance. Stay away from Samsung.

The refrigerator is the perfect size for our home. The internal water dispenser is a dream come true. My only complaint is that the thermostat does not always light up properly. If I wasn't having this issue I would have given it a 5.

Best Buy has always stood behind their extended warranties and we have had iPhones, TV's, Tablets and more fixed or replaced with their warranties, so we got the 5 year plan and I'm sure we will get our money's worth in 5 years.

I'm a bit upset with the Geek Squad Protection. It's good for some items, but not others. It didn't cover my TV for accident protection when my small kid threw something in the house and hit and shattered the $500 55 inch TV. But it covers accident protection on laptops, which are much more expensive??? Probably most useful for appliances, where they fail from defects in a shorter amount of time.

WORTH IT!! Covered my microwave to be replaced when the handle broke off after a year. I was skeptical to buy it, but it was worth it!

They quick to answers that quetions and help right a way

It is great to have the 5 year warranty since when you are spending a large amount of money, especially on a double oven to make sure everything works great. It always seems when something goes wrong it is always after the generic 1 year warranty. A good to have to have ease of mind.

I always say this but you must get a plan on big ticket item. Best Buy has always repaired or replaced my items when I flash the plan. Try to buy your item on sale and use the sale money you saved to get the plan.

Geek squad always knows what to do. I highly recommend getting GeekSquad.

Clean look and perfect size for our kitchen. Love the ice maker set up for two different size ice cubes and the water pitcher.

Haven't used it yet. Hopefully don't have to. Wonder if my TotalTech membership would cover this since bought microwave before membership.

Great cooktop user friendly luxury and easy to clean

Always worth buying, not like the cheap and worthless SquareTrade! I've never had an issue with Geek Squad protection, they will replace if bad. I've thrown money away on SquareTrade... never replace, always a run-around until you give up.... you get what you pay for!

I usually don't buy extended plans but after having worked on my old dishwasher at least a half dozen times before deciding to replace it, this was just peace of mind.

Haven’t had to use the warranty service yet, but I would think that Best Buy provides quality service.

The installation of the equipment was very fast and the technicians were very knowledgeable.

I purchased the Geek Squad Protection with the confidence knowing if I have the problems with my new built in microwave oven it will be covered past the 1 year warranty. Given how much we use it, it definitely will give us peace of mind.

This appliance is for a rental property We always make it a habit to purchase extended protection for all appliances in rental properties, as it makes life easier for us and for our tenants too.

With the way modern appliance could have anything go wrong due to packing so much “convenience” in technology, we figured might as well get extended coverage for such an expensive dishwasher.