Customer Ratings & Reviews

Great service …………………………………………………………………………………………..

i have had to use this warranty on multiple occasions and i is really worth it and i will make sure that i get in on future products and they either fix it or replace it

I have had major trouble with customer service and geek squad in a effort to get my refrigerator fixed. The water dispenser started dispensing and wouldn’t stop we weren’t home at the time. I called and scheduled a repair. The tech that came out did not seem properly trained to diagnose the problem he had to call LG so they could walk him through how the buttons on the display work. He ordered several parts and rescheduled another visit. The parts were sent to my home and when I opened the box I knew he didn’t have a clue. I got a ice maker and trim pieces to fix my dispenser. I’m not a tech but common sense says it’s not right. I called customer service and asked they re assign the tech or send a manager to properly diagnose the issue. Dani in customer service said it was all set and gave me a new appointment. She also instructed me to file a claim via email to Segwick for the property damage. Come to find out that email does not accept emails. I called back to file a claim over the phone only to get no response from segwick. Day of the appointment came and same tech was scheduled. I called customer service again only to get a very rude supervisor who said thers nothing she can do and refused to escalate or allow me to file complaint. The tech came out and spent almost 3 hours changing unnecessary parts only to say that it’s still broken. After that most of the food is spoiled. We called customer service again but spent hours with no resolution and only getting the response to have to try again for another repair in witch they ordered a door that does not include the dispenser that I feel is also a bad guess at best. I also was informed you take no responsibility for any physical damage to the home as a result. You would not even consider a courtesy credit for the inconvenience. I now need to take a 3rd and 4th day off to try and resolve this. You really should eliminate the call center as they only created cases and more problems with misinformation provided rather than correcting the issue. I’m not a tech but I am more qualified than who you are sending out. You have wasted my time and money. We are going to cancel any remaining contracts after the repair is complete any take our appliance purchases elsewhere. You make it so difficult and confusing nobody has any authority to do anything to help.

Geek squad is always very helpful and something goes wrong with my purchase

I only buy extended warranties for dishwashers, because they break so frequently. Best Buy was no hassle, replaced my dishwasher after initial repair did not solve the problem.

Geek Squad knows their stuff! They were able to fix my television and were very nice. I always buy the extra protection plan as I know the Geek Squad will be there if I need them.

They got my fridge to fit in through a doorway by less than a quarter of an inch without a single scratch or dent. I was impressed.

Very helpful with every I needed. Highly recommend. Easy to schedule.

Glad I bought the 5 year protection. The over the range microwave cracked and Best Buy is replacing it for free. The microwave still works but a big piece of the microwave cracked and came off.

Knowledgeable employees who go above and beyond to service, deliver and install with care. Wish Best Buy would have kept the 5 year warranty at the same rate we purchased some years ago.

Very nice young man came to talk about Alexa / Echo. Also we were discussing whether I could use a sound system that past owners had left. If I had more questions, he said to call him.

Good value for the money, hope we never need to use it.

I feel protected with this coverage. Not needed so far after 3 months.

Got 5 year protection cause I know the oven heat will create problems with the digital control panel at some point.

Always purchase the extended warranties! Nice to have peace of mind.

Geek squad protection is very reliable and provides the ultimate peace of mind for any electronic investment. I would highly recommend insuring any purchase that are periodically used.

Geeks are AWESOME at the job they do. So far, the Geeks who have helped me are : Covid - 19 safe and appropriate, friendly, proficient, knowledgeable, easy to understand and very efficient.

I have faith in the new appliances I purchased, but always nice to have some peace of mind if anything goes wrong

I have read many articles warning people to not buy extended warranties. After buying Geek Squad and having several issues, I totally disagree with the articles. The Geek Squad protection on several appliances has paid for itself several times over.

Our apartment came with a GE refrigerator. Having the LG model is the equivalent of taking off a tight shoe and learning how a good appliance functions - head over heels of the GE.