Customer Ratings & Reviews

they are great in a pinch once they realized that they could not help they immediately refunded me the money I would recommend

The agents installed my dishwasher and took the old one. They even ran it thru a cycle.

We havent had to use this yet and hopefully wont. We dont typically get a warranty but home appliances tend to have more issues than other items we buy.

I have never had a bad experience with geek squad!

Great value for peace of mind. A must have for me! I’ve have had to use in the past and was happy I made the purchase.

It’s a relief to know that the Geek Squad team are very knowledgeable and can fix or renew any problems that arise with my purchase.

really comes in handy when things go terribly wrong. Really helped my situation.

They were great and helped me with the install of my filter.

This 3-year Protection plan gave me protection at a reduced' rate. Something you more than likely will not find elsewhere.

The Best Buy staffs are friendly and extremely helpful

Just had microwave installed. Service tech was really nice. Haven’t used a lot yet, but so far so good and it looks great!

With Best Buy Total Tech Support we received a discount on the plan. Hopefully we won’t need it but good to have a long term warranty.

I purchased a Bosch dishwasher that included the protection plan. After installation I received an email that directed me to get the plan details. Upon clicking it, I was unable to access the plan. I then logged on to my Best Buy account online and noticed that no protection plan was shown. I called Best Buy. After spending 2.5 hours on the phone and speaking to 11 different people, I was told that my protection plan was indeed in force, but it couldn't be shown on my online account since my online account was listed under my home phone and my protection plan was listed under cell phone. But the real kicker is that the two profiles cannot be combined. So Best Buy, who claims to be a tech company, can't elctronically combine two profiles simply because of different phone numbers. They told me I should have made sure the telephone number I gave them at the time of purchase agreed with my Best Buy account. I might have done that if they would have told me that at the time of purchase. I wonder what would happen if I changed phone numbers in the future?

Always on time very friendly customer service………….

Geek squad did not have to repair my product but the warranty plan stands behind their policy and replaced a faulty DVD player.

We purchased the 3 year plan because this is a major appliance in our kitchen and used everyday. The cost overrides the call to BB to get it fixed or replaced if their is a issue.

Great product, just a little too expensive. Can find something cheaper

Work was done fast, clean & with all the precautions for Covid19

I always buy geek squad protection because they helpe me when i need them

Best buy services are amazing and reasonably priced