Customer Ratings & Reviews

Geek squad coverage is amazing. Love the services that Best Buy offers to cover their products.

I had scheduled my repair revisit on 5/18/2020 and the appointment for 5/28/2020 (first available) 7am-1pm. On 5/27/2020 3pm, the technician (name ZaZa) called me and told me he is not coming because my last day of geek protection is also 5/18/2020. And I called ZaZa's boss Tala and he told me he cannot do it and asked me to call 509-3869351 of which I had waited 2 and 1/2 hours before I am able to talk to the agent. And she told me she cannot do anything as Tala had cancelled my appointment even though all of the party agreed I did called on 5/18/2020 and scheduled an appointment before my geek protection is expired. Then I talked to the agent's supervisor of the National center of the name Regina W. Still told me it is the system problem but she cannot do anything. I am the victim of the system. I had been a good customer with Best Buy with credit card, bought laptop last week, refrigerator, dishwasher 2 times. So I would cancel my credit card and would not buy anything from Daniel

Always helpful and makes sure the customers are happy. I won’t buy anything without geek squad guarantee

Great product! Quality is very good and product is functioning great! Best Buy always selling good products!

Geek Squad® 5-Year Standard Geek Squad Protection fortunately has not yet been needed!!!!!!

3-Year standard Geek Squad Protection is highly recommended.

I like the three year protection. Easy to use if you make a claim. I have this on my Whirlpool Range.

Great value for the price! Well worth the money for how much we use the microwave that is covered!

Great coverage to have for peace of mind for service or replacement

We bought the 5 year protection plan for our new dishwasher. Hopefully we won't have to use it. It is reasonably priced for the peace of mind it provides.

This is the best fridge we have ever owned. Energy mizer too.

Awesome protection for my appliance, would recommend.

The geek squad protection plan is a must have. They are by far the best customer service we have ever had!!

Best protection you can get overall the best always

Great protection. I would always recommend Best Buy or even Costco for their warranties.

When we call for repairs the guys that come out do a grwat job and are very polite

I was supposed to get an exchange for my microwave but the lack of communication was horrible. I was told completely different things after they attempted to deliver my microwave and was informed they would not take down my old non working microwave and would have to pay them to install my new one because they could not fix it and I paid for the 5 year warranty on it.

Standard Geek Squad Protection is the best and I always buy it

Standard Geek Squad Protection is the best and I always buy it

Haven't had to use the Geek Squad Services yet for repair, only for product questions. So far, so good.