Customer Ratings & Reviews

Worth the cost to provide a sense of knowledge that your expensive electronic item is covered.

If you do not buy protection on your products, I don’t know what to tell you.

Bought this for a kitchen appliance. No problems so far. Glad to have it in case something goes wrong.

Had a little trouble getting the protection plan. Only due to the reason i had trouble doing that over the phone.

Got the five-year protection on my microwave. Good peace of mind as Best Buy has always been great at honoring the protection plan with no hassles.

Love the protection plan because Best Buy actually not worry about anything when it does break

Love the protection plan because Best Buy actually not worry about anything when it does break

The Purchase Protect plan is worth the money, but it is a purchase I actually hope not to use.

Always a pleasure talking to these agents I will always get the protection when it’s available

Very knowledgeable technicians. Flexible service - you can get service in store of they can come to your home.

Geek Squad is a must for all high $$$ purchases. Service and response is fantastic.

Called about issue with our TV and Geek Squad was able to troubleshoot and get TV working quickly.

Good to have some extra security on expensive things

I haven't needed to use the service yet, but the peace of mind that it gives me is worth the price.

Always get the geek squad, hopefully you won't need it. But you'll be glad you did when you do.

Since I just received my stove it’s way to early to give a good review but I will say the price was right

Great product I recommend this product to everyone

on 9.20 my frig stopped working, I called Geek squad. Appt was set for 9/25 9-5. FYI 9-5 is not an appt its an entire day. At 9 am Jeana from Service quick called to SET UP AN APPT. I told her Geek squad set it up for today. She explained Best buy lies to its customers, this was not an appt. The soonest she had was 10/13. I called Best buy, I explained what Jeana said, got put on hold. after an hour on hold a new person picked up the line and I had to explain all over again, i got put on hold again. This person said she spoke to service quick and I was correct and they are rude. I geek squad manage, Edwin got on teh phone after another 30 minutes on hold and said a different company would be out on 9/30 and they would call at 9am with a 2 hour window. At 930 I call the geek quad, explained and was put on hold for 1 hour, a new person answered, I explain and was put on hold for 1 hour, a new person answered, I explained and was put on hold for 40 minutes. by this time a called on another phone and got Lisa who said her system showed my appt for 9/30 but the provide shows it for 10/13. I have now taken 2 days off work for this and geek squad still doesn't know what they are doing.....

Never had any issues with support. Any issues we encounter they were able to helps us whether refunding our money or replacing our product.

Worth the money! Protects everything. I fortunately have not had to use this protection but it's nice to have.