Customer Ratings & Reviews

This was a great way to make sure our product stays in good shape.

Bought a new refrigerator. Delivered just as promised. Set up. Made sure all was working before they left. Made sure we were happy.

I have t had to use the geek squad protection on my refrigerator yet, but based on past purchases it’s most definitely useful. While pricy it can save you a lot of money in the long run.

love my new refrigerator! So much room in fridge and freezer. Love the sleek look and clear drawers. Can believe how much i can store on doors. looks great in my new kitchen.

excellent group of individuals. if i ever need them again will def use them .

Refrigerator was delivered making a noise. Geek Squad arrived and immediately noticed the condensor was bad and removed it and replaced it with a new refrigerator the following day. Always knowledgable and professional. They are the difference between purchasing elsewhere and at Best Buy!

We purchased the five year warranty and hope we do not ever need to use it, however the quality of appliances made today are not what they used to be. From TV's, Washers, Dryers, Stoves and Refrigerators, etc..., even when paying more for what is supposed to be better quality with supporting reviews, these appliances and more have all required some repairs within months of delicate ownership use. Even if you are very handy enough to do your own repairs, I recommend doing thorough Internet and You Tube research to learn of the various possible problems before hand.

I've had the protection plan for my fridge and will not live without it now. The agents were amazing and thankfully we had this warranty or else we would have had to buy a new fridge.

I recommend the geek squad protection as they will come out and straighten out your problems

Got to use once after buying a tv that didn’t work

They were not able to get the product I wanted and they came through with their warranty.

I haven’t needed to use Geek Squad and I hope I never have to but I know it is there.

The delivery Guys were excellent. they moved the fridge into my kitchen which made it very easy for me to hook up and get started. they took all of the cardboard and backing away and did an inspection of the fridge to make sure there was no damange in shipping

I had the pleasure of working with them on my purchase.

If it wasnt for the 5 year extended warranty on my SAMSUCK refrigerator, that hunk of junk would still be in my kitchen (actually no, I would have gotten rid of it myself!) I had originally purchased the 5 yr warranty on the Samsuck and after 9 +/- warranty repairs, I finally got a warranty replacement fridge, GE 27 cu ft French Door fridge with water dispenser on the inside and ice maker in the freezer where ice is supposed to be. So far, so good. I did add the 5 year warranty to the new fridge as well. I just really hope I don't have to use it this time!

Definitely get this protection but any expensive appliances!

This has been a great fridge. We've had it for two months now and we love it. The interior lights are great for seeing everything in it, and the LEDS are a nice change from the standard old lightbulb. The Fourth Drawer is nice, but it takes some getting used to. We use it for kids snacks and beer. Awesome combo? You bet. With the divider, it's easy to separate the two. The divider does not lock, so be prepared for your wine and beer bottles to roll around, unless you're careful about arranging it all. This fridge is big. I mean, it looks kind of silly in our outdated kitchen, but next year's remodel will fix that. There is a lot of storage, but you will not use all of it unless you are careful in your organization, both in the fridge and freezer. When you have leftovers, fruit, pizza boxes, etc., it's easy to forget about that yogurt in the back that you opened last week... Bottom line, buy this fridge, especially if you are looking for a big fridge that looks great.

Best ever. They are local and like the name says they are geeks and know what they are doing.

Very good plan. Will recommend it for every purchase

Our refrigerator, bought new, lost temperature control after 14 months. Geek squad repair came to our house, declared the refrigerator a total loss, not fixable. Best Buy offered either to replace it with a new model of equal worth or give us a credit for the full price of what we paid toward a new refrigerator, but a different make. We chose to purchase a new refrigerator of a different make and the Geek Squad took it from there without any hassle. We received a check for $296.00 toward the replacement of spoiled food.