Customer Ratings & Reviews

I’m very happy that they do take care of the product pass the manufacturer warranty.

The service was great, the guys were on time, actually he called because he come a little early, polite, took care about shoes on marble floors, very helpful. Gave tips and gave me some helpful hints on some of the features on my Refigerator.

Haven't had occasion to call them for anything. Installation of our fridge & oven went fine. They did however, in their cleaning-up, take the box the Microwave was packed in-unknowing that the template for mounting the microwave was printed on the box! I created my own & my wife & I hung it without incident.

The agents hooked up my refrigerator and took the old refrigerator and put it in the basement. I will definitely recommend them to family and friends. They did a fantastic job. I will always go with Best Buy and the geek squad. Good job guys!!!

Service is fast however not sure they are really up on appliance repair,they were here 3 times to fix the door on me refrigerator and it still isnt fixed.

Geek Squad service was fast, professional, and easy! They hauled away my old chest freezer and brought in my new Samsung Freezer in less than 15 minutes! They arrived in the middle of the 4-hour delivery window and called when they were about 15 minutes away. Very happy customer! TN free warranty is just an extra layer of peace of mind since I've had an Freezer (not from Best Buy) break in less than 3 years.

Excellent service. They'll come over set it up for you they really care about their products. And then make sure everything's working For you and and they check everything before they go and they also remind you to call if anything's wrong

Had issue getting previous appliance manufacturers warranty honored (won’t mention any names) so decided to get the 5 year Geek Squad warranty on my new appliance for peace of mind that if I happen to have any issue I can just call Best Buy & the geek squad will take care of me rather than trying to deal with a call center in another country- who will do everything they can to get out of honoring their warranty!!! (Again, this issue was not with Best Buy but rather is the reason I purchased my new appliance & warranty with Best Buy!!!)

The delivery people handle the fridge with extreme care. I thought it would be a problem but they made it look easy. Not one scratch or dent.

I have had prior experience with Geek Squad Service and I am always impressed by the service provided and also the wide variety of options they provide for warranties.

Peace of mind !I have used Geek squad many times in the past. A1 in my book! They also installed my T. V. & once helped me with my computer. Great all around service.

Thankful to have this for my new refrigerator, but luckily I have not had to use it

Great price and hope never to have to use the warranty not it is there of I do!!

I using my store it’s really good I have 5 this fridge.

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

Let's face it these days machinery appliances and technology can all fail, and they usually do. But if you have this kind of protection especially from Best buy you can't go wrong. What's better paying a few dollars for 5-year protection or paying several thousand dollars down the line because you didn't buy the protection in the first place?

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.

Haven't had to use it yet. Hopefully I wont have to but you can't beat the benefits you get with it.

Well worth it. They honor their warantees. I gort a 100% refund on a fridge that crapped out after less than a year.

They are great and super intelligent to install my 85 inch tv super quickly 100% recommended