Customer Ratings & Reviews

They are very good and understanding with our needs and clear with their answers.!

Geek squad protection plans have always been great for us in the past. No problems getting something exchanged/fixed.

I highly recommend purchasing the Geek Squad 5-year insurance plan for any appliance. We bought this with a refrigerator 4-1/2 years ago. Had recurring issues with the ice maker and since parts could not be acquired to repair it, we received 100% of the purchase price for the refrigerator to put toward a new replacement. Be advised that Geek Squad has up to 30 days to deliver parts, so repairs can take a while if parts are not readily available. Geek Squad dispatch team was easy to contact and nice to work with. They explained everything and assured me that if I was in a "no cool" condition that they would have activated coverage more quickly.

I purchased a new refrigerator with the 3 year protection. When the refrigerator arrived the delivery men unwrapped it outside and checked for damage. The water dispenser was hanging off the door, wires showing. They apologized and reordered a new one right away. I always have great delivery service. I purchase the protection on all my appliances and electronics. I had a washer replaced with a new one that stopped working. We've had several items replaced with the protection so I highly recommend purchasing this extra.

my chest was bought in to garage and set up where i wanted, i trusted Best Buy also believed it's always great idea to buy protection plans to protect your products, yes, i 100% recommended.

Nice and friendly. I’ve used geek squad many times before ,The services has never disappointed me in any type of way.

I always get a BB warranty if I'm spending for than a couple hundred bucks. It provides peace of mind and BB does a good job when they're called out or need to replace an item. It's been a life/wallet saver in the past, so I don't leave the store without it.

I am highly pleased with my overall service and purchase

Love the 2 drawers and the inside water and water jug and the ice maker in the freezer it also has a easy access to the filter

They did an amazing job installing the fridge and were very professional.

We had great service on our refrigerator delivery.

I purchased an upright freezer (best buy exclusive brand) that stopped working within a few months. Unfortunately, I originally didn't purchase the extra geek squad warranty, but after several emails and calls (due to unknowledgeable employees) Geek Squad still made it right, by exchanging the freezer for a new one, and allowing me to then purchase the extra Geek Squad warranty! I did have to load the freezer in my vehicle, to return it, but some Geek Squad members, took care of the rest. Since I purchased the Geek Squad warranty in the replacement freezer, a technician will come to my home to repair/replace the freezer, if need be.

Besy Buy GEEK SQUAD PROTECTION PLANS are the best! You can't go wrong, when something breaks, and let's face it, everything eventually does! Best Buy is out in a flash to fix it.

had to get it for my refrigerator so now i am good for now thank u Bestbuy

Always great to have the Geek Squad on your side. Never used it but had the comfort knowing it was rhere if needed.

I havent had to use it, but 300 bucks seems like the insurance provider/companies are seeing the need to charge a lot based on the probabilty of failure. $100-150 seems like a fair price, otherwise geek squad in general is really good with their warranties, so its worth it.

Please! This guaranty is for 3 years, only paid one amount $85?? Confirm?

Must get it. My fridge broke down a month before my 5 years warranty expiration date, and best buy just gave me a brand new one (i picked it) since they couldn't fix it

Very responsive when in need. Excellent service for apliance service

The 3 year protection plan is worth the money....gives me peace of mind!