Customer Ratings & Reviews

Called Geek Squad the day of my delivery because the refrigerator began making loud noises. Geek squad helped me connect with the people who could assist me. Long story short, Best Buy replaced my refrigerator within the 10 day return window and all has been good for 7 weeks:-)

They are great and super intelligent to install my 85 inch tv super quickly 100% recommended

The printer is awesome, I had trouble with the ink dispensing and when I try printing pages, they were blank. After calling Epson and talking to a technician, the ink finally dispensed.

Thankful to have this for my new refrigerator, but luckily I have not had to use it

Geek squad protection plans have always been great for us in the past. No problems getting something exchanged/fixed.

I tried to use the phone contact but this was the most frustrating hour I have ever spent on the phone. In the end he sent me to a web site that was supposed to guide me thru the easy fix/. Needless to say it was in tech speak and I had no idea what they were talking about. I finally had to make appointment with a tech to come out to fix the problem. That I understood.

Great price and hope never to have to use the warranty not it is there of I do!!

Always good to have reputable warranty and a company that is near when you need it the price is reasonable and the peace of mind knowing they back up the product is priceless

Great delivery service. and delivery very pleasant

I have been very pleased with customer service at Best Buy, along with the happiness of my new refrigerator and microwave. Once paid off I’m coming back to buy a new stove!

Haven’t had to use them yet but I have a peace of mind knowing my product will be taken care of.

one of the worst customer service experiences of my life. installer tried to remove water line from refrigerator before shutting the water off, then told me I needed a plumber to install because a pipe was leaking. I created an account just to make this review. I would advise anyone I know not to order from Best Buy. Picture of 'leaking pipe" attached

Again Best Buy's Geek Squad warranties are the best on the market. I have had other companies with products I am replacing now that had long wait times, made you do multiple calls, and wait some more. I hope this does not happen with Geek Squad, but who knows... I have had Geek Squad on other products and never had a problem with the service or replacement when it was required.

Love the 2 drawers and the inside water and water jug and the ice maker in the freezer it also has a easy access to the filter

Definitely get this protection but any expensive appliances!

It's a no brainer. Just get all your appliances from Best Buy and Geek Squad protection for all of them. Remove the uncertainty of broken appliances and unpredictable repair bills. So valuable to have the peace of mind from Geek Squad so you're never worried about unexpected repair costs. Geek Squad is extremely responsive. They don't hassle you when you call for a repair. They quickly assign a technician to fix it. Just get this coverage so you can sleep easier at night. You won't regret it.

i personally advise anyone buying a major appliance to get the geek protection plan because you never know when you will need it and having this plan can save you thousands

We have the extended warranty on our LG refrigerator. Unfortunately, we have had problems while the appliance was still under factory warranty. The LG them has completed repairs 3 times and the issues are not resolved. At this point, the Geek Squad warranty is taking effect and we will see what happens next. I will try to update this review after our appointment tomorrow.

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

Love it thats my baby lol, love everything about it, it keep food cool and fresh