Customer Ratings & Reviews

A total rip off, the sales rep oversells it and when you actually need to use the service they look for every reason to not cover your repair.

Worthless warranty. We have been over 3 weeks with no refrigerator. Unit failed after 1 year. Do not buy the warranty - they outsource it and those companies do not show and Best Buy doesn't take responsibility.

I need the 3yrs. Protection canceled I had to return the Refrigerator

Refridge broke and was covered under this (bad compressor) . That was until I called customer service and they told me they wouldn't cover it! The failed me when I needed it the most. I won't let them fool me again.

It’s good to buy 3 years that is more expensive than 5 years

Processed a return since they can't deliver an undamaged unit or address a major error on their side.

For repairs I do not recommend it but to make an exchange

For repairs I do not recommend it but to make an exchange

For repairs I do not recommend it but to make an exchange

For repairs I do not recommend it but to make an exchange

Can't contact the store I bought it from, so to me it's worthless

Poor experience. I’ve had a broke refrigerator for over a month now and still no end in sight. Geek Squad has been subpar at best.

Horrible do not buy loud grinding noise after a week of having the refrigerator exchanged it and same thing. If I could give it no stars I would.

refrigerator kept icing over the ice cube chute and manufacture declared refrigerator a total loss and reimbursed the total. Took too long for best buy to refund my service extended warranty that was no longer valid.

Geek squad protection doesn’t work the first year they make u go through manufacture warranty then u have to go through them a year after so technically u pay for 3 years and u only get 2 and they beat around the bush to get you a solution they are not helpful

Geek squad protection doesn’t work the first year they make u go through manufacture warranty then u have to go through them a year after so technically u pay for 3 years and u only get 2 and they beat around the bush to get you a solution they are not helpful

I called for a return because the refrigerator that I bought came with a damaged drawer and a crack inside on the bottom and nothing has ever been done even though they said they would replace it for a new product

I bought Whirlpool - 11.6 Cu. Ft. Top-Freezer Counter-Depth Refrigerator - Stainless steel and its started dripping water in center of refrigerator. I called Geek Squad they kept me on hold for 30 mins and they hung up. Just don't buy this piece of crap.

Have a 3 year warranty on our Samsung microwave we bought fall of 2022. Less than a year later the outside of door began peeling! NOT covered by warranty!

Geek Squad used a third party for a claim & then the part ($73.00) wasn’t even covered…ended up getting the part from Amazon for a fraction of the cost…what a SHAM & a WASTE OF MONEY