Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 4576 reviews
(4,576 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Did not use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was damaged on delivery. Sent it back. It took 3 days
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Haven’t used it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I haven’t had to use it yet, so I can’t give 5 stars until I get the service and see what it’s about
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
All they did was drop it off and left . No info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how to use it and it didn't come with instructions nor did any one call me to explain it.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service, like pulling teeth to get something fix
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
More than 1 hour to make an appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting in line for more than 50 minutes to get an appointment :( and no boby has answer me.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t !!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible! Nobody knows what they are doing!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They hit my cieling in my house bring in the fridge
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though they tell you something is covered don’t believe them get it in writing or walk out on these liars.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you very much for sharing your thoughts with us. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns regarding your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a fridge. Doesn’t include parts, so very disappointing, especially with the cost.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used it fighting to get my defend back within 15 days
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never used this service so i don’t know what to expect from it
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn’t get this service hope will work good for
I would recommend this to a friendRated 1 out of 5 stars
Ask me in three years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I haven’t needed to use it thankfully so I can’t really speak to it.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our NEW frigerator went out, NO one came out yet!!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Standard Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Standard warranty does not start until 24 hours after installation.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We canceled the warranty when we canceled the refrigerator order
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
No need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a need for this yet either but, let y'all know if conditions change.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Trey. Thanks for sharing this with us. We hope you don't need to use the protection but if you do, we'll be here for you. Please let us know if you have any questions or concerns and we'll be happy to help.
Rated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some times they fix the problem and they are friendly
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Lots of space for fruits and vegetables.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large refrigerator space for vegetables and fruit. Freezer easy access and large ice bin.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hope I don't need support but glad I have the insurance.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Johnny. Thanks for your review. I feel the same way and purchase protection plans on most products I purchase. Hopefully we don't need to use them but the peace of mind is the best. Please let us know if you have any questions we can answer for you.