Customer Ratings & Reviews

Hopefully i won't ever have to use it! The price was reasonable and it provides me peace of mind.

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

We had great service on our refrigerator delivery.

Love this fridge! So much space - LOVE having the ice maker on the door rather than taking up shelf space. I was hesitant on “smudge free” but it fights off sticky hands and wet doggie noses with ease. The led lights are amazing and offer so much light. Love that it’s on the front of the fridge rather than the back - impossible to cover the light. Only thing that could make it better would be a light for the water/ice dispenser.

Love my new refrigerator. Very pricey but worth it. I've only had it for a few weeks but love everything about it. Had Geek Squad install and it was great. Love the auto fill infusion pitcher. Love the middle drawer which you can adjust the temperature, using it for beverages and they are the perfect temperature. Love the adjustable shelves. Love the sleek no handle look. Highly recommend.

I have always purchased these Geek Squad Protection and have had to use them a couple of times as added protection to the manufacturer's warranty.

It’s well worth it and always get this coverage on any appliance or electronic items we purchase at Best Buy.

I purchase the protection, however I have not had to use it.

Spent a nice penny on this better protect it. CYA, be screwed it something major happened to it.

The best peace of mind that comes with every best buy purchase.

I hope I never need this service but I got it just in case my refrigerator acts up.

fast and efficient. Came in and did a nice job installing and clearing all debris after.

Glad i have not had to use the warranty service but happy to have the piece of mind if something were to happen.

2 years I purchased a refrigerator from a company that will remain nameless, got the warranty; however 9 months later my refrigerator goes out over $400 GONE! They're warranty does not replace food/medicine etc... So this was a driving factor to purchase my refrigerator from Best Buy, i love the benefits they offer woth their warranty

I'm really enjoying my new refrigerator, however I had to make some cabinet adjustments because it sits between two cabinets. The one thing that I didn't take under consideration is that the ice and water dispenser is plastic and I think over time, it will start discoloring.

Crew did a good job of removing the old refrigerator and installing a new one in its place.

A must have, don’t hesitate or debate the necessity…

So far so good no issues yet. But i hope when and if i do everything goes smoothly.

They are easy to communicate with and well trained

I don't think I've ever bought one of these before. Always thought WHY? If it past the warranty it would last. Not so much anymore. Especially reading reviews on Refrigerators Apparently they are only build to last 7-10 year with lots of issues. Hopefully it will be a waste of money but at least I have a bit of peace of mind