Customer Ratings & Reviews

I haven't had a chance to use the service agreement but if I do it's there very happy with my purchase

Very nice and efficient response to our call. All though the wait time was a bit long,

Awesome services from Best Buy. I will buy more appliances from this store.

excellent product plenty of space inside, the only bad thing is that the bottom door almost reaches the ground and hits your foot if you are too close.

I purchased refrigerator that was delivered Jan 4th. I woke you this morning to what I thought was the lawn man outside my window. To my unpleasant surprise, it was my $2699 Samsung refrigerator sounding like a mower. I called Best Buy and was informed that even with the $299 Geek Squad protection plan it's nothing they could do because the first year everything is covered by the manufacturer. My protection plan started on the day of delivery which means for the first year my Geek Squad protection plan is for nothing. For all of my other appliances Geek Squad has been 100% on point, for the fridge not so much.

It’s always good to get an extended warranty. With the purchase of my new upright freezer during COVID it was a no brainer. Not only am I good for 5 years if something goes but the warranty covers spoil food too (up to a certain amount).

Love theprotection plan. Just dont like that they use third parties and easy process may get complicated if many involved

Not worth the risk of not adding on an extended warranty. Too early to tell if it is a quality service.

Bought the refrigerator as a gift for my mother. Very spacious for its size. The all black exteroir is shiney and easy to clean. Overall, the refrigerator looks and works great!

I have had great luck with Geek Squad any issues I have had they always resolved. I was skeptical as usually you get screwed on warranty buys however I would buy this one every time

After several unsuccessful trips from an "expert" refrigerator repair service with no fix and $$$ food ruined $$$, I ended up buying a new GE from Best Buy and did not hesitate to buy the 5-Year Geek Squad Protection Plan!!! In addition to great coverage for the refrigerator, it gives up to $200 for ruined food. No stress. Amen!!!

I just got a 3-year protection for my LG refrigerator, and will renew it before it's expiration. If something goes wrong, I am confident that Geek Squad will be easy to contact with for any questions or help that I need.

I only Buy my appliance and tech from Best Buy because I trust this Protection plan.

always had to go through corporate escalations customer service, but once you get them. it's all easy and they care.

I have no idea how good this service will be. I'm writing this review one month after buying it. Glad I haven't needed it yet.

This plan saved me. My ice machine stopped working and they attempted to repair it 6 times before just taking the refrigerator back.

Great service and convenience. It’s very easy to get and choose from the options given. It’s also a great addition to the purchase.

Installed refrigerator in less then 30 minutes explained all the options were very professional and friendly

I don’t spending the money for additional coverage, it’s a piece of mind. Repair costs are high & having the extra coverage is a plus.

Utilized my geek squad protection after my dishwasher went out 15 months after purchase. Tech came 8 days later and said he’d have to order the part and it could be another 8 days. Pretty standard as far as warranties go, but still frustrating for such a new product.