Customer Ratings & Reviews

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

I've leveraged Geek Squad 3 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

I typically don't worry about extended warranties as items are being built with longevity in mind. Of course, that's not so with electronics, (built in obsolescence).

Geek sqaud service is the best, no wories no hassles, you have a problem and geek squad takes care of it.

It is a good thing to have. The protect plan replace an major appliance I had only two years. I just purchased another 5 year protection plan on the replacement major appliance. Highly recommend a person to purchase one.

It's been a year with the fridge and we love the space, specially the 2 drawer for quick items. The quick door (for milk and juices) is fantastic. I really recommend this products specially when you have kids that like to open the fridge constantly.

I was looking at other places to buy appliances, and Best Buy seemed to have the best value for their warranties. I like that you don't have to pay for a service fee, it too is covered.

Haven’t needed to use this yet! But we are certain that it will be tip top like everything else!

I had to call about my software order, the link was missing in the MyBesyBuy site. I called Geek Squad, they confirmed that I bought the software, sent me the link and even helped me with install... I am so glad I bought the Geek Squad Service...

Always good to get warranty. Protects against defects which usually appear in the first 2 years

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

If you want peace of mind this product is the one. I don't have to worry about broken or failures parts.

Haven't had to use the geek squad for my new fridge but happy to know I have a five yr protection plan.

We have been without a correctly functioning fridge for 4 months now. No one in customer service seems to care that there is no solution in sight. One service tech has already 'repaired' the issue and a week later the same problem was back. NUMEROUS service techs have no-called/no-showed or cancelled last minute appointments with us. Today, customer service informed me they would love to reschedule the tech visit (from today, 8/5 that was a no-show), but they can't because there are no available appointment options. It is ridiculous to expect your customer to go 4+ months without a functioning fridge with NO END in sight. Do better, geek squad.

Haven’t had to use this yet, but with our track record associated with fridges it felt like a smart option. Hopefully we won’t have any issues when and if we need to use this. Best Buy usually is reliable when it comes to this service.

Love geek squad. That’s the main reason I buy from Best Buy. Easy. You don’t have to register it since they do it at purchase.

Customer support is very good and they solved my problem

Customer support is very good and they solved my problem

Great people. Excellent services. On time. Will recommend to get protection plan

Best Buy in my opinion has excellent services. The employees are well trained.