Customer Ratings & Reviews

The customer service agents provided excellent set up and answered all of our questions regarding our refrigerator/ freezer.

The Geek Squad in the Norman, Oklahoma are very professional, presents products in a way you can understand, very helpful and courteous ‼️

Very happy with my purchase. Have had no problems and it works great. Fit perfect in the small space we needed it for.

Not yet needed but very easy to add. We are confident they will work fine

I purchase an occasional extended service plan. I'm glad I did on the last freezer, it went out and we lost almost everything. The only problem was we had over $300. in food and was paid only $200.

The guys came in, inspected the item, order the part, came back, and install it. The refrigerator's drawer is working with no problem. They are fast and professional

This fridge is ok. Keeps food cold so that's the big thing. The only complaint I have is it's hard to fit most glasses well for getting water out of the door as the water comes out so far forward I have to hold the lever with a hand and hold the glass forward. Otherwise, nice fridge, just costs a ton as all of them do!

I would highly recommend getting the extra protection it has save me a few times

I haven’t used the geek squad as of yet! I am happy to know that I have them there if I need them.

peace of mind to have an extended warranty. haven't used it yet but it nice knowing you don't have to worry about repairs.

We recommend the 3 year warranty with the refrigerator purchase. We had an issue with the freezer and it was nice to have under warranty!

Did good on installation of Refrigerator and install ice maker

We always get extra coverage on expensive appliances. This has always worked out for us when an appliance goes out after a couple of years for some reason.

Geek Squad is a service that benefits all customers for the protection and services of purchased products.

Fridge was delivered and installed quickly and efficiently.

Definitely purchased after my Kitchenaid died when only 5 years-old.

I haven’t used it yet. Good to have it when needed

I always buy the protection plan from Best Buy, because the plan could save you money if the product needs repairs

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

FAST Friendly got in got out respects privacy n properties get the job done efficiently n effectively