Customer Ratings & Reviews

Best Buy's Geek Squad Protection pays for itself with one small repair problem. The KitchenAid refrigerator has an electronic panel, several lamps/sensors, and a compressor.... the cost of one repair to any of these items makes the warranty a good bet.

Great service, I recommend it 100%. beautiful and very functional

This is a nice refrigerator. Only thing that concerns me is the change Water Filter is much to often. Other than that, we are pleased with this unit.

Excellent services always promt. Very couteous and very friendly.

the refrigerator had a faulty icemaker, After three repairs was able to get a new refrig. Unfortunately, the icemaker was still same and has been replaced once and still does not perform properly. Without the warranty we would have been out big bucks.

They are always very helpful and very patience with you while you are trying to figure out what is right for you

Great peace of mind. I love having the extra protection and all the issues this will cover

They replace my fridge what went out after one year, protection plan worked very well

Bought for my son and Daughter in law. They love it.

Due to space limitations, we purchased a Samsung refrigerator that had multiple negative reviews on a variety of websites. However, it was the best option for the size. We know we will have problems with it and in these cases, a Best Buy warranty is a must.

GET A WARRANTY! It’s worth EVERY penny! Something WILL go wrong with these new technology appliances.

The delivery guys unpacked it and hooked it up. Very professional

The geek squad protection is well worth your money. Appliance just arent made like they use to be made.

I always purchase Best Buy's GSP on "high ticket items" and my experience with them have always been good.

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

This plan that I purchase is a reasonable price and they come once a year to check it ,besides if you need to make an appointment for a repair

Haven't had to utilize the protection plan yet, but happy the service was offered. Great price and piece of mind for five years. In-home delivery and installation were a breeze.

Item was easy to pick up. Ordered online and was ready when I got there.

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

I got 3 years protection for my refrigerator which I used once already and they completely exchanged the refrigerator.